Upender Reddy Mandadi

Team Size : 8 Members

• Define project schedules, allocate resources and monitor progress.
• Identify and manage risks, plan for effective risk mitigation.
• Actively participating in all phases of projects such as Requirements gathering, Scoping, Planning, Influencing, QA, and metrics tracking.
• Coordinate internal resources and third parties/vendors for flawless execution of project.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Built strong relationships with customers through cheerful outlook and attentive response.
• Prepare and conduct weekly calls, monthly calls, quarterly review calls with client, management and team to discuss and provide update on project status.
• Ensure resource availability and allocation.
• Measure project performance using appropriate systems, tools and techniques.
• Created customer support strategy for team to increase customer retention.
• Responsible for project performance by setting up collaboration sites, create and share customer status report, team performance reports and revenue reports.
• Responsible for project performance and reporting, by executing project plan, implementing mechanisms to measure, record and conduct on going variances, risks, and changes.
• Proofread copy written by colleagues to correct technical standards, style guide standards, and grammar.

Team Size: 14 Members

• Part of preparing project management plan, by involving in pre project initiation process. Understanding services to be provided, project goals, objectives, constrains and out of scope requirements.
• Preparing Project Management Plan, Scope baseline by conducting workshops.
• Measure project performance using appropriate systems, tools and techniques.
• Identifying risks and constrains, preparing risk response plan.
• Preparing Status reports, revenue reports, sharing key points of projects to higher management.
• Conducting regular internal status meetings.
• Acting as one point of contact to client and management. Having regular client meetings to discuss priorities and support related to project delivery.
• Identifying potential opportunities and taking necessary actions to get revenue out of it to organization.
• Ensuring team adhere process and implement necessary actions as necessary.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Preparing SMART goals to resources to accomplish project objectives.
• Eliminated discrepancies by reviewing performance, status, and safety adherence.
• Headed 2 project teams specializing in technical writing and Quality review activities.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Collaborated with customers to understand needs and provide necessary service.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
• Developed team communications and information for internal and external meetings.
• Resolved technical problems, improved operations and provided exceptional client support.
• Drove team success through shared vision and recognition of quality performance.
• Evaluated quality problems and performed quality tools & techniques (RCA, fishbone, SIPOC and etc) to identify and resolve issues.
• Supported as quality lead, executing quality plans, performing inspections and reviews to ensure quality efforts meet compliance and updating plans and reports status as necessary.
• Increased customer satisfaction through adherence to all quality standards and customer requirements.
• Managed regular calls with clients for new requirements and implementation plans.