Upendra L
Product Manager
Bangalore
Summary
Accomplished Product Manager with extensive experience in Customer loyalty and e-commerce. Customer-centric, focused on enhancing satisfaction and retention while driving revenue and increasing customer lifetime value. Strategic in product execution and outcome-driven."
Overview
14
14
years of professional experience
Work History
Product Manager
DELL
03.2018 - Current
- Spearheaded creation of Omnichannel experience for Dell Loyalty working with Design, Marketing, Sales and Engineering teams.
- Drove revenue growth by 45% and customer enrollment for loyalty by 16%
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Product discovery was conducted through Customer interviews, surveys etc
- Been part of outcome driven development, in alignment to defined OGSM (Objective, Goals, Strategy and Measure)
- Been part of marketing drive for customer acquisition and retention through various campaigns and innovative solutions
- Followed agile methodologies of product development
- Continuously monitored customer feedback after launch to gather insightful data for future iterations or updates
- Been part of design workshops on user journeys
Product Manager
Stalwart
10.2016 - 03.2018
- Worked with the Operation team to understand the problem and risks at the site with Visitor and Material management
- Define Product Roadmap
- Define requirements and prioritize them along with the IT team
- Help the testing team to build the test scenarios and review them
- Perform User Testing of the app
- Collaborating with the clients to conduct beta testing and gathering feedback
- Schedule releases for new updates of the app
- Collect feedback from clients and turn them into new requirements
- Work with the marketing team in building marketing strategies and perform demo for the clients.
Product Owner / Product Manager
Tesco
01.2012 - 09.2016
- Product Manager on a transformational project to enhance the customer loyalty proposition and re-platform
- Collaborating closely with the business users and engineering teams to ensure requirements are gathered, defined, prioritized, and delivered on schedule
- Working closely with stakeholders building relationships and getting their feedback on the products
- Experience in designing strategic product roadmap and prioritizing new features to support strategic business goals
- In the agile development model, convert the business requirements into business stories.
Principal Software Engineer - Testing
Tesco HSC
07.2010 - 12.2011
Education
General Management for IT executives (GMITE) -
Bachelor's in Engineering (BE) - undefined
Skills
Product Vision and Strategy
Product Roadmaps
Requirements Building
User Feedback Collection
Product Lifecycle Management
Agile Software Development
Prioritization and Execution
Stakeholder Communications
Data Analytics
Design thinking
KPI Tracking
User Story Creation
Jira
Confluence
Timeline
Product Manager - DELL
03.2018 - Current
Product Manager - Stalwart
10.2016 - 03.2018
Product Owner / Product Manager - Tesco
01.2012 - 09.2016
Principal Software Engineer - Testing - Tesco HSC
07.2010 - 12.2011
IIM Bangalore - General Management for IT executives (GMITE),
VTU, Karnataka - Bachelor's in Engineering (BE),