Upendra L
Product Manager
Bangalore
Summary
Accomplished Product Manager with extensive experience in Customer loyalty and e-commerce. Customer-centric, focused on enhancing satisfaction and retention while driving revenue and increasing customer lifetime value. Strategic in product execution and outcome-driven."
Overview
14
14
years of professional experience
Work History
Product Manager
DELL
03.2018 - Current
- Spearheaded creation of Omnichannel experience for Dell Loyalty working with Design, Marketing, Sales and Engineering teams.
- Drove revenue growth by 45% and customer enrollment for loyalty by 16%
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Product discovery was conducted through Customer interviews, surveys etc
- Been part of outcome driven development, in alignment to defined OGSM (Objective, Goals, Strategy and Measure)
- Been part of marketing drive for customer acquisition and retention through various campaigns and innovative solutions
- Followed agile methodologies of product development
- Continuously monitored customer feedback after launch to gather insightful data for future iterations or updates
- Been part of design workshops on user journeys
Product Manager
Stalwart
10.2016 - 03.2018
- Worked with the Operation team to understand the problem and risks at the site with Visitor and Material management
- Define Product Roadmap
- Define requirements and prioritize them along with the IT team
- Help the testing team to build the test scenarios and review them
- Perform User Testing of the app
- Collaborating with the clients to conduct beta testing and gathering feedback
- Schedule releases for new updates of the app
- Collect feedback from clients and turn them into new requirements
- Work with the marketing team in building marketing strategies and perform demo for the clients.
Product Owner / Product Manager
Tesco
01.2012 - 09.2016
- Product Manager on a transformational project to enhance the customer loyalty proposition and re-platform
- Collaborating closely with the business users and engineering teams to ensure requirements are gathered, defined, prioritized, and delivered on schedule
- Working closely with stakeholders building relationships and getting their feedback on the products
- Experience in designing strategic product roadmap and prioritizing new features to support strategic business goals
- In the agile development model, convert the business requirements into business stories.
Principal Software Engineer - Testing
Tesco HSC
07.2010 - 12.2011
Education
General Management for IT executives (GMITE) -
Bachelor's in Engineering (BE) - undefined
Skills
Product Vision and Strategy
undefinedTimeline
Product Manager - DELL
03.2018 - Current
Product Manager - Stalwart
10.2016 - 03.2018
Product Owner / Product Manager - Tesco
01.2012 - 09.2016
Principal Software Engineer - Testing - Tesco HSC
07.2010 - 12.2011
IIM Bangalore - General Management for IT executives (GMITE),
VTU, Karnataka - Bachelor's in Engineering (BE),
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