Urooj Naved
Delhi
Summary
Experienced study abroad consultant with a successful history of creating smooth educational journeys for students. Skilled in assisting individuals through every phase of their study abroad experience, from selecting programs to navigating visa procedures. Dedicated to offering personalized support and helping students fulfill their academic and cultural aspirations abroad.
Overview
4
4
years of professional experience
Work History
Education Counselor- Canada & UK
BNPS International
New Delhi
10.2021 - Current
- Student Advising: Provide personalized guidance to students on selecting suitable study abroad programs, countries, and universities based on their academic interests, career goals, and financial constraints.
- Information Dissemination: Share comprehensive information about various educational systems, admission requirements, course structures, and cultural aspects of different countries.
- Application Assistance: Assist students in preparing and submitting applications, including compiling necessary documents such as transcripts, recommendation letters, personal statements, and resumes.
- Visa Guidance: Offer detailed advice on visa application processes, requirements, and documentation, and assist students in preparing for visa interviews.
- Financial Counseling: Provide information on tuition fees, living expenses, scholarships, grants, and other financial aid options available for international students.
- Problem Resolution: Address and resolve any issues or concerns that students or their families may have during the application process or while studying abroad.
Customer Service Executive
Zomato
Gurugram
08.2020 - 03.2021
- Responding to Customer Inquiries: Answer customer questions and resolve issues through live chat, providing timely and accurate information.
- Problem Resolution: Address customer complaints and problems, offering solutions and escalating issues when necessary.
- Providing Information: Share information about products, services, policies, and procedures with customers.
- Follow-Up: Ensure follow-up on unresolved issues and confirm that customers’ needs have been met satisfactorily.
- Feedback Collection: Gather customer feedback to help improve products, services, and overall customer experience.
Education
Master of Arts - English
IGNOU
New Delhi, India08-2020
Diploma - Jewellery Designing
AAFT
NOIDA12-2019
Bachelor of Arts - English
Amity University
Noida08-2018
Skills
- Research
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Leadership
- Strong communication abilities
- Data Management
- Market research proficiency
- Adaptability and Flexibility
Certifications
- ABCC Counsellor Course - UK and Canada (Apply Board)
- Canada Counsellor Course- KC Overseas
- The Fundamentals of Digital Marketing- Google Digital Garage
Timeline
Education Counselor- Canada & UK
BNPS International
10.2021 - Current
Customer Service Executive
Zomato
08.2020 - 03.2021
Master of Arts - English
IGNOU
Diploma - Jewellery Designing
AAFT
Bachelor of Arts - English
Amity University
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