Uthaman G

• Responsible for endpoint security management, regular patching of endpoints, and vulnerability mitigation for more than 3000 endpoints.
• Responsible for assessing and distributing Microsoft Monthly Patches with 95% compliance.
• Deploy standardized software updates throughout the organization.
• Automation of IT infrastructure processes ensures minimum manual effort.
• Managed team of 10 engineers and a Team Leader ( Service Desk) with 98% SLA.
• Delegating and directing service tasks, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.
• Evaluation of periodic VAPT assessments and taking corrective actions.
• Added responsibility as an ISIT ( Information Security Implementation Team).
• Ensuring that the IT process is framed and managed as per the ITIL standards.
• Create custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.
• Connect with businesses to understand various requirements and leverage technology for faster resolutions.
• Presenting regular MIS to the management and proposing corrective actions.
• Managing internal and external ISO audits and client audits with proper documentation and procedures.
• Training and mentoring the team on various technical and soft skills.
• Vendor management for support and licensing.
• Fix and troubleshoot escalated issues.
• Coordinates testing of new and revised systems. Assures network and system integrity, reliability, and security.

Responsibile for maintaining IT infrastructure in the organization.

Visit the Site and complete the maintenance or AMC as planned