Summary
Overview
Work History
Education
Skills
Certification
Applicationsused
Timeline
Generic
Utkarsh  Gupta

Utkarsh Gupta

Atarra (Banda)

Summary

Operations Associate with 4.5+ years of experience working with Flyhomes (Compliance) and Tata Consultancy Service

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Analyst

American Express(Accertify)
05.2023 - Current
  • Responsibilities:
  • Monitor transactions on a daily basis, patterns, trends, and anomalies that could indicate fraudulent activities.
  • Perform manual fraud review in order to detect fraudulent activities.
  • Identifying and mitigating ATO (Account Takeover) attempts to significant decrease in fraudulent activities.
  • Responsible for mitigating the risk of the organization and minimizing financial losses from fraudulent activities.
  • Conduct investigation and extensive research into suspected cases of fraud to validate purchases and payments.
  • Perform Transaction Monitoring, Global KYC, Payment Screening and Enhanced Due Diligence (EDD).
  • Review chargebacks and communicate fraud trends, and share best practices, ideas, and information.
  • Handling multiple clients in Retail and financial services. Ensuring adherence to regulatory, operations, and compliance standards.
  • Collaborating with Other Departments: Fraud analysts collaborate with various departments within the organization, including finance, customer service, IT, and legal teams.
  • Assist customers in reporting fraudulent activities, guide them through the resolution process, and work to restore their trust in the organization.

Operations Associate

Flyhomes (compliance)
02.2022 - 05.2023

Responsibilities:

  • Adhere to organization policies and procedures by product to approve transactions.
  • Undertake due diligence file reviews and general monitoring of clients/investors to ensure that the applicable AML policies.
  • Provide MIS reporting to local and global management. Manage daily deliverables across various AML tasks.
  • Train the team on AML requirements, and act as a point of escalation. Assist related departments with AML/KYC-related escalations.
  • Assist senior AML management with various projects, as necessary.
  • Participation in internal audit and external reviews with regard to AML.

Analyst

Tata Consultancy Service
06.2019 - 02.2022
  • Roles & Responsibilities:
  • Utilize various computer applications to review service requests and supporting documentation/paperwork.
  • Ensure availability of required information and documentation to accurately process such requests
  • Working on CMS and Contract and Pricing
  • Training new Joiners, query handling and performing internal audits of team members.
  • Performing quarterly written supervisory procedure audits with Risk assessment teams.
  • Help our term member with any needs to better service

Education

M.COM -

(CHRISTCHURCH COLLEGE), CSJMU
Kanpur-U.P, India
01.2021

MBA in finance -

(Nansen Monee College of Commerce Mumbai)
01.2021

B.COM FIRST DIVISION -

(CHRIST CHURCH COLLEGE), CSJMU
Kanpur-U.P, India
01.2019

Intermediate (90%) -

U.P, India
01.2016

High School (A) -

U.P, India
01.2014

Skills

  • Team leadership
  • Strong verbal communication
  • Self-motivated
  • Calm under pressure
  • Energetic and enthusiastic
  • Customer satisfaction
  • Strong time management
  • Ability to generate ideas
  • Adaptability

Certification

  • C.A CPT exam in 2018
  • Successfully completed basic first aid training
  • CCC by N.I.E.L.I.T
  • Participated in Rio event 2k19 won prize and certificate
  • Awarded with gold award 3times for Process excellence
  • Awarded for maintaining 100% accuracy within the process.
  • Won Certificates-Debates, speech, and inter school and college competition

Applicationsused

  • SAP
  • CMS
  • Sales force
  • Smart desk
  • Customer price file
  • Blend
  • Zendesk
  • Front
  • Encompass
  • Intercept's
  • Lexis Nexis
  • ID mission
  • Ekata
  • Free People Search

Timeline

Senior Analyst

American Express(Accertify)
05.2023 - Current

Operations Associate

Flyhomes (compliance)
02.2022 - 05.2023

Analyst

Tata Consultancy Service
06.2019 - 02.2022

M.COM -

(CHRISTCHURCH COLLEGE), CSJMU

MBA in finance -

(Nansen Monee College of Commerce Mumbai)

B.COM FIRST DIVISION -

(CHRIST CHURCH COLLEGE), CSJMU

Intermediate (90%) -

High School (A) -

Utkarsh Gupta