Operations Associate with 4.5+ years of experience working with Flyhomes (Compliance) and Tata Consultancy Service
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst
American Express(Accertify)
05.2023 - Current
Responsibilities:
Monitor transactions on a daily basis, patterns, trends, and anomalies that could indicate fraudulent activities.
Perform manual fraud review in order to detect fraudulent activities.
Identifying and mitigating ATO (Account Takeover) attempts to significant decrease in fraudulent activities.
Responsible for mitigating the risk of the organization and minimizing financial losses from fraudulent activities.
Conduct investigation and extensive research into suspected cases of fraud to validate purchases and payments.
Perform Transaction Monitoring, Global KYC, Payment Screening and Enhanced Due Diligence (EDD).
Review chargebacks and communicate fraud trends, and share best practices, ideas, and information.
Handling multiple clients in Retail and financial services. Ensuring adherence to regulatory, operations, and compliance standards.
Collaborating with Other Departments: Fraud analysts collaborate with various departments within the organization, including finance, customer service, IT, and legal teams.
Assist customers in reporting fraudulent activities, guide them through the resolution process, and work to restore their trust in the organization.
Operations Associate
Flyhomes (compliance)
02.2022 - 05.2023
Responsibilities:
Adhere to organization policies and procedures by product to approve transactions.
Undertake due diligence file reviews and general monitoring of clients/investors to ensure that the applicable AML policies.
Provide MIS reporting to local and global management. Manage daily deliverables across various AML tasks.
Train the team on AML requirements, and act as a point of escalation. Assist related departments with AML/KYC-related escalations.
Assist senior AML management with various projects, as necessary.
Participation in internal audit and external reviews with regard to AML.
Analyst
Tata Consultancy Service
06.2019 - 02.2022
Roles & Responsibilities:
Utilize various computer applications to review service requests and supporting documentation/paperwork.
Ensure availability of required information and documentation to accurately process such requests
Working on CMS and Contract and Pricing
Training new Joiners, query handling and performing internal audits of team members.
Performing quarterly written supervisory procedure audits with Risk assessment teams.
Help our term member with any needs to better service
Education
M.COM -
(CHRISTCHURCH COLLEGE), CSJMU
Kanpur-U.P, India
01.2021
MBA in finance -
(Nansen Monee College of Commerce Mumbai)
01.2021
B.COM FIRST DIVISION -
(CHRIST CHURCH COLLEGE), CSJMU
Kanpur-U.P, India
01.2019
Intermediate (90%) -
U.P, India
01.2016
High School (A) -
U.P, India
01.2014
Skills
Team leadership
Strong verbal communication
Self-motivated
Calm under pressure
Energetic and enthusiastic
Customer satisfaction
Strong time management
Ability to generate ideas
Adaptability
Certification
C.A CPT exam in 2018
Successfully completed basic first aid training
CCC by N.I.E.L.I.T
Participated in Rio event 2k19 won prize and certificate
Awarded with gold award 3times for Process excellence
Awarded for maintaining 100% accuracy within the process.
Won Certificates-Debates, speech, and inter school and college competition
Deputy Manager of Manufacturing Engineering at Creative Manufacturing Solution India Pvt. Ltd.Deputy Manager of Manufacturing Engineering at Creative Manufacturing Solution India Pvt. Ltd.