Utkarsh Shrivastava
Service Now Developer
Pune
Summary
A results-oriented ServiceNow developer with over 4+ years of experience in designing, developing, and implementing ServiceNow solutions. Detail-focused and dedicated to delivering high-quality solutions to meet business needs. Possesses strong analytical skills and seeks a challenging role to utilize technical expertise and problem-solving abilities in a dynamic and growth-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Development Analyst
Accenture
01.2023 - Current
- Worked on ITSM modules including Incident Management, Change Management, Service Catalog, and Request Management.
- Supported instance upgrade activities, including testing, issue remediation, and validation.
- Assisted in gathering business requirements and designing customized ITSM solutions aligned with organizational needs.
- Created and maintained technical documentation, configuration details, and user guides.
- Contributed to continuous improvement of ServiceNow processes through enhancements and defect fixes.
Application Development Associate
Accenture
01.2021 - 01.2023
- Worked extensively on HR Service Delivery (HRSD) and IT Service Management (ITSM) modules.
- Developed and maintained Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, Email Scripts, Workflows, and Flow Designer solutions.
- Implemented HR Case Management enhancements, including case lifecycle handling, on-hold scenarios, and parent-child case logic.
- Performed thorough testing, debugging, and production support to ensure optimal performance and high user satisfaction.
- Collaborated closely with developers, project managers, and stakeholders to understand requirements and deliver scalable ServiceNow solutions.
- Provided end-user support, issue resolution, and knowledge transfer/training.
Education
Bachelor of Technology - Computer Science & Engineering
LAKSHMI NARAIN COLLEGE OF TECHNOLOGY & SCIENCE
01.2021
Skills
- ServiceNow Development
- Incident Management
- Change Management
- Service Catalog
- CMDB
- Scripting (JavaScript)
- Integration
- UI Customization
- Workflow Configuration
- Flow Designer Configuration
- SLA
Certification
Certified Application Developer (CAD), Completed various micro-certifications as well.
Timeline
Application Development Analyst
Accenture
01.2023 - Current
Application Development Associate
Accenture
01.2021 - 01.2023
Bachelor of Technology - Computer Science & Engineering
LAKSHMI NARAIN COLLEGE OF TECHNOLOGY & SCIENCE