Uttam Shukla

• Provided development support to standard and premium Customer of the company
• Troubleshooting of all kind of automation tools like Apex , flows , LWC etc.
• Working knowledge of salesforce internal debugging tools.
• Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
• Contributed to knowledge base by creating and maintaining articles and other technical documents.

Project and Employee management app according to user (like HR, Service agent)

Responsibilities:

• Developed, documented and organized functional designs for business requirements.
• Developed Validation rules and formula field as a part of business process.
• Developed new functionalities by writing Apex Trigger/Controller ,Flows, Batch Apex ,Schedule Apex and Lightning web component(LWC).
• Created Record type, page layouts, search layouts, Path setting and related lists, pick lists, dependent pick lists, junction objects.
• Implementation of Service Cloud setup (community, case escalation rule, Knowledge article , web chats) for Customer service.
• Involved in Deployment, deployed all the classes. triggers, objects, components, pages from one environment to another using Ant migration tool and change set.
• Worked on different API's for integration (Rest API)

Hotel Reservation App

Responsibility:

• Created pick lists, dependent pick lists, lookup relationships, record types, formula fields , Quick action button, Approval process , Custom metadata .
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• • Developed Apex triggers. Apex Classes, Controllers, Flows

• Tested salesforce functionality using Selenium.
• Developed and updated databases to handle customer data. Data Migration through Data Import Wizard , Data Loader and Dataloader.io.
• Created various Report and Dashboard to assist manager to better utilize salesforce as a sales tools.
• Worked on SOQL, SOSL to arrange data according to use.