Uttam Kumar Shetty
Mumbai
Summary
Dynamic digital strategist with a proven track record at Reliance General Insurance, drove a 63% reduction in partner costs and enhancing customer engagement through innovative Omnichannel strategies. Skilled in data analytics and cross-functional leadership, I excel in delivering impactful presentations and optimizing digital campaigns for sustained growth.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Deputy Vice President – Digital Strategy
RELIANCE GENERAL INSURANCE
Mumbai
03.2022 - Current
- Spearheading strategic roadmaps and digital transformation initiatives, aligning with organizational goals to drive growth and efficiency.
- Collaborated with Fintech players to integrate APIs with reliable data sources, improving customer profiling and underwriting accuracy.
- Achieved a 63% reduction in partner costs, resulting in annual savings of ₹2.4 crores through strategic contract revisions.
- Designed innovative strategies to enhance digital presence, contributing to a 10% YoY revenue increase across digital platforms.
- Designed an omnichannel vision ensuring seamless customer experiences and personalized engagement.
- Provided actionable insights through data analytics to optimize digital campaigns, improving acquisition and retention metrics.
- Delivering board-level presentations on strategy outcomes and business updates.
- Onboarded Reliance General Insurance onto the Account Aggregator ecosystem, enhancing data-driven decision-making and customer insights.
- Currently leading the onboarding of Reliance General Insurance onto the ONDC platform, positioning the company as one of the first insurers to sell all products within this ecosystem.
Deputy Vice President – Digital Strategy
HDFC BANK PVT LTD
Mumbai
09.2021 - 02.2022
- Led strategic initiatives for the Emerging Enterprise Group, ensuring alignment with long-term organizational goals.
- Executed key digital projects, leveraging data and market trends to drive strategic outcomes.
Technical Project Manager
ICF NEXT
Bangalore
12.2018 - 09.2021
- Managed end-to-end delivery of complex digital transformation projects, collaborating with cross-functional teams across the globe.
- Implemented an omnichannel platform for Niva Bupa, integrating Adobe CMS, Target, and MongoDB data lake, driving digital business growth from 6% to 12%.
- Conducted in-depth competitive and market analysis to inform strategic initiatives, earning board-level recognition.
Founder – Xmile Connectors
Self-Funded Start-Up
Bangalore
03.2018 - 12.2018
- Founded a mobility solutions start-up addressing last-mile connectivity using electric bikes for rental services near metro stations.
- Successfully launched operations before market disruption by venture-funded competitors.
Technical Project Manager
IBM INDIA PVT LTD
Bangalore
11.2015 - 03.2018
- Developed and executed comprehensive project roadmaps, ensuring adherence to timelines and stakeholder expectations.
- Delivered large-scale software projects, improving customer satisfaction by 15% through enhanced processes.
IT Operations Team Lead
ACCENTURE SERVICES PVT LTD
Bangalore
06.2008 - 11.2015
- Devised and implemented IT helpdesk systems and tools, achieving annual cost savings of $25,000.
- Led cross-functional IT teams to successfully deliver projects within budget and timelines.
Senior Technical Analyst
DELL INTERNATIONAL SERVICES PVT LTD
Bangalore
01.2007 - 12.2008
- Supported corporate and SME business servers, managing IT infrastructure for managed services clients.
Officer Cadet
INDIAN ARMY
Chennai
01.2006 - 12.2007
- Trained as an officer cadet at the Officers Training Academy before a medical discharge due to injury attributable to the training.
Tech Support Associate
DELL INTERNATIONAL SERVICES PVT LTD
Bangalore
01.2004 - 12.2005
- Supported U.S. and Canadian customers in inbound technical support for laptops, desktops, and routers.
Education
Professional Certificate - Digital Marketing
ISB
Hyderabad12.2023
MBA - Marketing & Finance
IIM Bangalore
Bangalore03.2018
MBA - Advertising, Marketing Strategy & Business Communication
International University of Japan
Niigata12.2017
Bachelor of Science - Mathematics
Bangalore University
Bangalore04.2004
Skills
- Business Strategy and Transformation
- Digital strategy
- Digital transformation
- Project management
- Omnichannel strategy
- Customer engagement
- Presentation skills
- Budget administration
- Data Analytics and Insights
- Cross-Functional Team Leadership
- Stakeholder Engagement and Communication
- Digital Campaign Optimization (SEO, SEM)
- Omnichannel Strategy Design and Development
- Product and Project Management
Certification
- Project Management Professional (PMP), 01/01/15
- Professional Scrum Master (PSM II), 01/01/19
- Scaled Agile Certified, 01/01/22
- Licentiate Certified – Insurance Institute of India - LI157382
Additional Information
Available upon request.
Accomplishments
- Won the Trendsetters award at Reliance General Insurance for two consecutive years
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Beginner
A1
Malayalam
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Telugu
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Vice President – Digital Strategy
RELIANCE GENERAL INSURANCE
03.2022 - Current
Deputy Vice President – Digital Strategy
HDFC BANK PVT LTD
09.2021 - 02.2022
Technical Project Manager
ICF NEXT
12.2018 - 09.2021
Founder – Xmile Connectors
Self-Funded Start-Up
03.2018 - 12.2018
Technical Project Manager
IBM INDIA PVT LTD
11.2015 - 03.2018
IT Operations Team Lead
ACCENTURE SERVICES PVT LTD
06.2008 - 11.2015
Senior Technical Analyst
DELL INTERNATIONAL SERVICES PVT LTD
01.2007 - 12.2008
Officer Cadet
INDIAN ARMY
01.2006 - 12.2007
Tech Support Associate
DELL INTERNATIONAL SERVICES PVT LTD
01.2004 - 12.2005
Professional Certificate - Digital Marketing
ISB
MBA - Marketing & Finance
IIM Bangalore
MBA - Advertising, Marketing Strategy & Business Communication
International University of Japan
Bachelor of Science - Mathematics
Bangalore University
Hobbies and Interests
- Long Distance Running
- Acquiring new skills and knowledge