V. MANIVANNAN

Seasoned professional with extensive experience in the field of operations and management, demonstrating strong leadership and problem-solving abilities. Proficient in the management of various aspects of operations, including vendor coordination, client relationships, and team leadership. Proven track record of achieving high levels of customer satisfaction and ensuring timely delivery of services in the transportation and tourism industries. Skilled in handling reservations and bookings, allocating resources efficiently, and sourcing new vendors to expand business operations. Adept at maintaining records, ensuring compliance, and managing quality standards for chauffeurs and vehicles. Demonstrated ability to handle a large volume of bookings and provide effective solutions to client and vendor queries. Accomplished in conducting product training for sales teams and fostering a culture of continuous improvement. Proficiency in liaising with various departments to ensure seamless service delivery and coordination of corporate events. Experienced in compliance management, including vendor payments and database maintenance. Proactive in generating leads for new vendors and driving company profitability through corporate partnerships. Strong communication skills, both written and verbal, with a keen attention to detail in email correspondence and client interactions. Expertise in resolving customer escalations and maintaining competitive pricing strategies. Effective team manager, overseeing the work functions of a sizable team of executives and field sales officers. Proven ability to build and nurture professional relationships with clients, vendors, and employees. Committed to learning and personal growth, with a passion for contributing to organizational goals and objectives.