ANISHA SATHYA SELI. S
Coonoor
Summary
Seeking a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible, also a dynamic take-charge career where I’d get continuous learning and challenging role to make business more productive.
Overview
8
8
years of professional experience
Work History
Executive - Inside Sales
Preludesys
09.2023 - Current
- Developed and implemented strategic business plans and marketing strategies
- Served as a passionate member of the Business Development team, helping to drive overall market and technical strategy
- Identified specific prospects to reach out to, with an effective plan for communicating the specific value proposition for their business
- Prepared and developed business reviews to the senior management team regarding progress
- Managed complex contract negotiation and communication with legal professionals
- Generate leads, create and manage a sales pipelines for the on-site sales team
- Fix appointments and ensure diligent follow-ups with the prospects nurture relationship and work until closure
Senior Analyst
First Source Solutions
01.2021 - 01.2022
- Initiate the mortgage process for potential clients, preparing, analyzing, and verifying mortgage loan applications for the purchase or refinance of real estate
- Assist and offer explanations to clients on the loan features and specifications
- Determining loan approvals/rejections while maintaining immense customer satisfaction
- B2B to verify employment of verification for both current and previous employment via calls, emails and fax the client to proceed with the process and B2C in cases of self-employed clients
- Collect and verify the necessary and required financial documents and evaluate the information they have obtained to determine both the clients need for a loan and their ability to repay it
- Responsibilities include the overall development and operation of the mortgage lending function including origination, underwriting, processing, closing, selling and servicing of first and second mortgages
- Communicate the requirements to clients, schedule appointments, receive requirements submitted by clients, validate the requirements, and endorse further processing and approval requirements
- Inspecting completed documents for accuracy and thoroughness
- Reviews loan applications, gathers credit histories and reports, and assesses applicants capacity to repay
Analyst- Sales and Retentions
Sutherland Global Services
11.2016 - 12.2019
- Handling calls and emails from customers in NA and Australia for Customer Support, Billing and Sales and backend activities with the Anti-Virus software
- Moved to handle live escalations that might involve bank reps in disputed transactions, multiple purchases, overdraft fees and cases where customer is unaware of being charged
- Customers that have left negative rating in the survey and offering assistance and clarifications thereby trying to ensure that their expectations have been exceeded
- Entered customer interaction details in CRMOD to track requests, document problems and record solutions offered
- Compiled customer feedback and recommended service delivery improvements to management
- Reviewed usage patterns that appeared suspicious to uncover possible reselling by third party Vendors / Agents
- Logged and reported accurate fraud incidents of accounts being resold to multiple consumers causing loss of revenue, customers being scammed and lower customer satisfaction
- Ensuring Overall Support Experience Scores (OSE) are exceeded thereby better Customer Satisfaction are met while process parameters are not compromised
- Assisting the team and managing escalations towards corporate clients, Billing disputes and Queue management
- Monitoring/Validating Key Performance Indicators (KPI) like AHT, Quality
- Demonstrating/Presenting the deliverables like Net Promoter Score (NPS), Productivity report, Break Adherence/Utilization through MIS report to the clients
- Continuous delivery of presentations to Delivery Excellence Group (DEG) and Automation team for process improvements
- Entered customer interaction details in CRMOD to track requests, document problems and record solutions offered
- Updating accounting records with issued invoices, processed payments, new balances, and customer contact information
Education
BSC - COMPUTER SCIENCE
CSI. Bishop Appasamy College of Arts& Science
Coimbatore01.2015
DIPLOMA - COMPUTER APPLICATIONS
CSC Computer Education
Coonoor01.2012
HIGHER SECONDARY -
Stanes Anglo Indian Higher Secondary School
Coonoor01.2012
SSLC / HIGH SCHOOL -
Stanes Anglo Indian Higher Secondary School
Coonoor01.2010
Skills
- Client Relationship Management Applications
- Sales support
- Technical Support
- Inside Sales
- Basic troubleshooting
- Analyzing key issues
- Planning and managing resources
- Understanding consumer needs
- Good communication
- Computer proficiency
- Leadership
- Problem solving
- Interpersonal skills
- Critical thinking
- Positive thinking
- Self-motivated
- Flexible
- Highly competitive
Disclaimer
I hereby declare that the statements furnished here are true to the best of my Knowledge. I will discharge my duties with Sincerity and Honesty to the satisfaction of my superiors.
Languages
- English
- Tamil
- Hindi
- Malayalam
- French
Timeline
Executive - Inside Sales
Preludesys
09.2023 - Current
Senior Analyst
First Source Solutions
01.2021 - 01.2022
Analyst- Sales and Retentions
Sutherland Global Services
11.2016 - 12.2019
BSC - COMPUTER SCIENCE
CSI. Bishop Appasamy College of Arts& Science
DIPLOMA - COMPUTER APPLICATIONS
CSC Computer Education
HIGHER SECONDARY -
Stanes Anglo Indian Higher Secondary School
SSLC / HIGH SCHOOL -
Stanes Anglo Indian Higher Secondary School
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