Summary
Overview
Work History
Education
Projects
Timeline
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Vaghdevi Pilla

Vaghdevi Pilla

Junior support Engineer
Vishakapatnam

Summary

Two years of experience in IT, seeking a position in an esteemed organization that will allow me to demonstrate my professionalism and versatility.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Junior Support Engineer

GKArenas
04.2021 - Current
  • Junior support engineer is to help the clients from solving there technical problems
  • Providing customers with step-by-step guidance to resolve technical problems
  • Prioritizing customer queries and escalating serious technical issues to IT developers
  • Documenting error reports and monitoring performance metrics.
  • Basic view on HP ALM, Qtest, JIRA.
  • Roles and Responsibility: Assisting customers with the technical error
  • Certification done on TOSCA had hand's on practice

Education

Masters of Technology - CYBER SECURITY and DATA ANALYTICS

ANDHRA UNIVERSITY

Bachelors of Technology - COMPUTER SCIENCE AND TECHNOLOGY

ANDHRA UNIVERSITY

12th - Sciences

NARAYANA JUNIOR COLLEGE

10th - undefined

NARAYANA E.M SCHOOL

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Projects

A chat-bot project for Medical appointment bookings, 08/2020 - 06/2021, A computer program designed to simulate conversation with human users, especially over the internet is called a CHATBOT. The aim of a chat-bot is to conduct conversation which allows people access to information via a light weight messaging application.

Timeline

Junior Support Engineer

GKArenas
04.2021 - Current

Masters of Technology - CYBER SECURITY and DATA ANALYTICS

ANDHRA UNIVERSITY

Bachelors of Technology - COMPUTER SCIENCE AND TECHNOLOGY

ANDHRA UNIVERSITY

12th - Sciences

NARAYANA JUNIOR COLLEGE

10th - undefined

NARAYANA E.M SCHOOL

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Vaghdevi PillaJunior support Engineer