Vaghdevi Pilla
Junior support Engineer
Vishakapatnam
Summary
Two years of experience in IT, seeking a position in an esteemed organization that will allow me to demonstrate my professionalism and versatility.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Junior Support Engineer
GKArenas
04.2021 - Current
- Junior support engineer is to help the clients from solving there technical problems
- Providing customers with step-by-step guidance to resolve technical problems
- Prioritizing customer queries and escalating serious technical issues to IT developers
- Documenting error reports and monitoring performance metrics.
- Basic view on HP ALM, Qtest, JIRA.
- Roles and Responsibility: Assisting customers with the technical error
- Certification done on TOSCA had hand's on practice
Education
Masters of Technology - CYBER SECURITY and DATA ANALYTICS
ANDHRA UNIVERSITY
Bachelors of Technology - COMPUTER SCIENCE AND TECHNOLOGY
ANDHRA UNIVERSITY
12th - Sciences
NARAYANA JUNIOR COLLEGE
10th - undefined
NARAYANA E.M SCHOOL
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Projects
A chat-bot project for Medical appointment bookings, 08/2020 - 06/2021, A computer program designed to simulate conversation with human users, especially over the internet is called a CHATBOT. The aim of a chat-bot is to conduct conversation which allows people access to information via a light weight messaging application.
Timeline
Junior Support Engineer
GKArenas
04.2021 - Current
Masters of Technology - CYBER SECURITY and DATA ANALYTICS
ANDHRA UNIVERSITY
Bachelors of Technology - COMPUTER SCIENCE AND TECHNOLOGY
ANDHRA UNIVERSITY
12th - Sciences
NARAYANA JUNIOR COLLEGE
10th - undefined
NARAYANA E.M SCHOOL