Vaibhav Handa
Collection Manager
Kota
Summary
Results-driven collections professional with proven track record in managing accounts and achieving collection targets. Well-versed in negotiating with clients and implementing effective strategies to reduce outstanding balances. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Collections Manager
Axis Bank
05.2025 - Current
- I am currently working as a Deputy Manager, Debt Management, at Axis Bank. In this role, I am responsible for managing the debt portfolio, analyzing credit data, and making informed decisions to minimize risk, and maximize recovery. I collaborate with cross-functional teams to develop strategies for debt recovery, and negotiate settlement agreements with customers. Additionally, I utilize my skills in data analysis and communication to ensure accurate reporting and effective communication with stakeholders.
- Successfully managed a portfolio spanning Risk 30 to Risk 150, achieving maximum resolution through effective rollback and normalization strategies.
- Implemented proactive measures, resulting in significant reductions in NPA by working on PDD cases and securing optimal settlements.
- Led agency tracking initiatives, ensuring motivation and target achievement, and contributing to enhanced settlement conversion rates.
- Tracked and motivated in-house team members to achieve targets, resulting in improved resolution and settlement outcomes.
- Regularly informed the agency about organizational processes, ensuring adherence, and implementing penalties when necessary.
Deputy Manager Debt Management
HDFC Bank
07.2020 - 05.2025
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Area Sales Manager
Rama Udyog Pvt Ltd
05.2018 - 03.2020
- Generated customer leads by proactively meeting with architects in the designated area.
- Conducted customer meetings, effectively communicated the entire product range, and successfully closed deals by offering the best-suited products.
- Maintained diligent follow-up with customers post-deal closure until full payment was received, ensuring customer satisfaction, and timely payments.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Education
Master of Commerce -
04.2015
Bachelor of Commerce - undefined
04.2013
Skills
Proficiency in MIS
Effective Time Management
Leadership
Customer Service
Ability to Work in a Team
Data Analysis
Communication Skills
Problem Solving
Timeline
Collections Manager - Axis Bank
05.2025 - Current
Deputy Manager Debt Management - HDFC Bank
07.2020 - 05.2025
Area Sales Manager - Rama Udyog Pvt Ltd
05.2018 - 03.2020
University of Kota - Bachelor of Commerce,
University of Kota - Master of Commerce,