Vaibhav Kotawadekar

Identifying the leads from online and offline Sources

• Connecting with source leads over call/Face -2- face meetings to determining

their financial eligibility of granting loans.

• Converting the leads to customer who match the requirements of our partner financial

institutions.

• Understood and followed oral and written directions.
• Identified needs of customers promptly and efficiently.

Generating CIBIL.

• Follow up with the customers and travelling to customers location to, car dealers

and financial institutions to coordinate for closure of loan.

• Coordinate with the car sales team to help customer finalize the car as per their

needs & providing financial solutions.

• Document management – Document collection, KYC, Credit appraisals etc.

• Document execution & signature handling

• Giving details information of schemes to customer and loan details.

• ONE APP (system) entries.

• Taking follow up for loan disbursement.

.Sending issued DO copy to Dealership and demand for new business.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• #Collection Profile#
• Calling and Visiting all Non-Starters, PNPA and NPA customers for collection Due dates are 5, 10 & 15.
• Generating approval for REPO contracts.
• Daily downloading collection reports such as LPR, Collection Efficiency Report and HHD Report etc.
• Daily updating collection report to Senior Management.
• Maintaining MIS for Collection and Business.
• Taking follow up of customers who have postponed their plan to purchase vehicle.

• Developed effective working relationship with customers.
• Provide regular feedback to managment about market place and competitor's activity.
• Identify and obtain sales and business development apportunity.
• Generate new Business and raise new ideas for product upgrade, create awareness of other competitor's product.

• E-Filling of income tax return, Vat return, TDS return.
• Preparing VAT Audit and Tax Audit Report.
• Vouching of sales & Purchase Bills, Bank accounts, Ledger etc.

• Greeted customers and identified their point of concern/complaints.
• Provided information about products and services available to customers.
• Processed customer request accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Maintained an organized system for tracking customer interactions and feedback.
• Performed additional duties as assigned by management team.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.