Vaibhav Mathur
Sahibabad
Summary
Skilled professional ready to bring hard-working mentality to Trainee position. Driven to learn industry and position inside and out to maximize contributions and support business and customer objectives. Eager to learn new things and master concepts.
Overview
2
2
years of professional experience
Work History
Senior Team Lead
TATA 1MG
Gurgaon
01.2025 - Current
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Daily reporting and data management
- Managing a project for hospital department dealing with clients
Domain Trainee
Genpact India Pvt. Ltd.
04.2023 - Current
- Working in Property and Casualty Domain
- Responsible for client support for request fulfilment over email
- Quality Checking of the output delivered to the client
- Responsible for necessary activities to initiate renewal, process certificates, issuance of emergency, ensured system of record and reviews output to ensure client's expectations are being met
- Mentoring new hired employees about the process
- Maintaining their performances records before being given licensee to operate as a tenured employee
- Handled the role of Knowledge Expert for a term-based project
- Reporting TAT, Daily performances, and various critical client reports
- Part of a team of Lean Digital Ambassador Program where responsible to drive lean activities, workshops and mentoring of lean ideas of the colleagues from the whole process
- Took up an Additional responsibility of HR Catalyst where responsible for the flow of HR communications and Organizing of several events
- Managing daily productivity report for the whole Cost code
- Motivate the team for better performance; keep challenging the team with competitive target
- Rewarded with the Quarterly award for period of Oct-Dec 2022
- Received a special recognition directly from the client for the contribution in the year 2022
- Rewarded for good performance for the three continuous period 2018-21
- Appreciated for managing the critical clients and maintaining the SLA by Account owners
- Lean trained and certified
- Excellent Client Feedback
Education
M.Com -
IGNOU University
B.com (H) -
Delhi University
Higher secondary - CBSE
Siddharth InternaƟonal Public School
High School - CISCE
Holy Angels' School
Skills
- Excel for creating process and client reports
- PowerPoint for client presentation
- MS Office
- Excel
- Word
- PowerPoint
Hobbies and Interests
- Playing football
- Coin and stamp collections
Disclaimer
I hereby declare that all above statement made in the curriculum vitae are true to the best of my knowledge and belief.
Father'sname
Late. Shri. K. M. Mathur
Languages
- English
- Hindi
Personal Information
Date of Birth: 10/01/96
Employmentaccomplishments
- Rewarded with the Quarterly award for period of Oct-Dec 2022
- Received a special recognition directly from the client for the contribution in the year 2022
- Rewarded for good performance for the three continuous period 2018-21
- Appreciated for managing the critical clients and maintaining the SLA by Account owners
- Lean trained and certified
- Excellent Client Feedback
Timeline
Senior Team Lead
TATA 1MG
01.2025 - Current
Domain Trainee
Genpact India Pvt. Ltd.
04.2023 - Current
M.Com -
IGNOU University
B.com (H) -
Delhi University
Higher secondary - CBSE
Siddharth InternaƟonal Public School
High School - CISCE
Holy Angels' School