Product Quality Engineer with extensive experience in ensuring peak performance and reliability of excavator products through comprehensive quality management and technical analysis. Skilled in diagnosing and resolving field issues, driving warranty cost savings, and conducting in-depth data analysis on warranty trends to identify and address root causes. Proficient in managing the remanufacturing process to optimize warranty cost savings and coordinating the import and export of failed components for supplier analysis. Known for a proactive approach to enhancing product quality, reducing failure rates, and improving customer satisfaction through structured problem-solving and cross-functional collaboration with engineering, manufacturing, and supplier teams.
Preventive Maintenance
Creo 3.0
Creo 3.0