Vaidehi Jadhav
Mumbai
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
ORM Associate
More Retail
Mumbai
01.2025 - Current
- Track monitors and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment.
- Respond promptly to customers' reviews and feedback on Google, the App Store, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences.
- Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement.
- Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues.
- Working on tools like GMB, Google Play, App store, Facebook , Instagram, LinkedIn.
Business Executive
Onion Insights PVT LTD
Mumbai
09.2024 - 01.2025
- Identified best practices for the recruiting process improvement.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Analyzed customer service performance of employees against established standards.
- Observed customer service interactions, store layout and product displays.
Social Media Intern
WYLD
Mumbai
01.2024 - 04.2024
- Scheduled content for publication on social media at ideal times.
- Monitored and participated in online conversation to build brand visibility.
- Utilized Twitter and Facebook to promote products, services and content.
- Optimized shopping cart experience or website conversion rates against key performance indicators.
Education
Bachelor of Management Studies - Marketing
Siddharth College of Commerce & Economics
Fort, Mumbai04-2024
Master of Advanced Study - Digital Marketing
DGmark Institute - Digital Marketing Courses in Mu
Mumbai09-2022
High School Diploma -
Nirmala Memorial Foundation College of Commerce
Mumbai02-2020
SSC - General Studies
Smt. R.N.Sheth Vidyamandir
Andheri, Mumbai04-2018
Skills
- Social media management
- Brand monitoring
- Customer feedback analysis
- Recruiting strategies
- Online reputation management
- Customer relationship management (CRM)
- Multitasking capacity
Timeline
ORM Associate
More Retail
01.2025 - Current
Business Executive
Onion Insights PVT LTD
09.2024 - 01.2025
Social Media Intern
WYLD
01.2024 - 04.2024
Bachelor of Management Studies - Marketing
Siddharth College of Commerce & Economics
Master of Advanced Study - Digital Marketing
DGmark Institute - Digital Marketing Courses in Mu
High School Diploma -
Nirmala Memorial Foundation College of Commerce
SSC - General Studies
Smt. R.N.Sheth Vidyamandir
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