Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Vaidehi Tekkem

Vaidehi Tekkem

Bengaluru

Summary

Dynamic Platform Operations Engineer with a proven track record at Akamai Technologies, excelling in troubleshooting complex network issues and enhancing operational efficiency. Proficient in Cisco and Juniper technologies, I leverage strong analytical skills and a collaborative approach to drive impactful solutions and maintain high service levels. Passionate about continuous improvement and knowledge sharing.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Platform Operations Engineer II

Akamai Technologies
12.2022 - Current
  • Working as a member of NOCC tier 2 team in diagnosing troubles detected by network monitoring system by ticketing and resolving them adhering internal SLA rules.
  • Resolved technical problems related to switches, routers, TCP/IP, and BGP.
  • Escalated issues accurately and mitigated impact during critical incidents.
  • Engaged with ISPs to identify and mitigate underlying issues.
  • Enhanced AKAMAI knowledge base through regular feedback and proposal updates.
  • Executed daily configuration updates on routers including Juniper, Cisco, and AKAMAI to address ongoing issues.
  • Collaborated with cross-functional teams to resolve technical issues efficiently.
  • Provided training to new hires and provided NOCC shadowing sessions.

Network Engineer

Infosys Limited
11.2019 - 12.2022
  • Troubleshooting of internal and external connectivity issues, identify design issues and implement network infrastructure change in the enterprise environment.
  • Troubleshooting with field technicians and service providers to identify the various network related issues such as packet drops and latency issues.
  • Responsible for monitoring and handling problems related to routers and switches in data center/sites.
  • Understanding customer network and solving network related issues with SLA.
  • Conducting training of new hires and creating process documents.

Education

Bachelor of Science - Information Technology Management

Ravenshaw University
Cuttack
06-2019

Skills

  • Putty
  • Service now
  • MS Excel
  • SolarWinds
  • Grafana
  • Cisco
  • Juniper
  • Destiny
  • Windows
  • Linux
  • VLAN
  • BGP
  • DNS
  • Python
  • Ansible

Certification

200-301 Cisco CCNA Routing and Switching, CISCO, CSCO14146794

Accomplishments

  • Received recognition and akalades such as Bright Beginner and NOCC shadowing.

Timeline

Platform Operations Engineer II

Akamai Technologies
12.2022 - Current

Network Engineer

Infosys Limited
11.2019 - 12.2022

Bachelor of Science - Information Technology Management

Ravenshaw University

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Vaidehi Tekkem