Shruthi BS

1. Analyzing network traffic, performance metrics to detect anomalies and resolve issues in packet loss, latency, and routing.

2. Identifying and resolving problems related to switches, perform switch/router upgrades, identify Spanning Tree Protocol (STP) issues, VLAN configuration, faulty network interfaces.

3. Troubleshooting network issues in Akamai fabric clusters and backbone network.

4. Supporting teams in addressing Attack/Abuse complaints, content blocking, access degradation, and planned online events for customers

1. Monitoring, managing, and maintaining infrastructure with 3,50,000+ Linux servers, 7000+ Layer 3 and 22,000+ Layer 2 devices.

2. Responding to hardware/software/network/OS related alerts, in a timely fashion as per pre-defined SLAs.

3. Troubleshooting network issues with ISPs globally, addressing packet loss, latency, routing, and anomalies in traffic patterns.

· Demonstrated expertise in monitoring, troubleshooting, and swiftly resolving complex server issues, ensuring uninterrupted operations and minimizing downtime.

· Collaborated seamlessly with diverse internal and external stakeholders, to narrow down problems, while fostering collaborative problem-solving environments that led to prompt issue resolution.

· Proficiently documented detailed and accurate information in the Trouble Ticket system, facilitating efficient communication and knowledge sharing among team members and contributing to enhanced workflow and operational efficiency.

· Demonstrated leadership abilities by mentoring and training new trainees, fostering their professional development, and ensuring the growth of a highly skilled and efficient team.

· Leading a backlog project focused on improving procedures by collaborating with PREs and enhancing documentation, resulting in significant workflow improvements.

Monitoring and troubleshoting serves issue.