Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Affiliations
Accomplishments
Timeline
Generic

Vaishak S

Bangalore

Summary

Adept at critical thinking and team leadership, I've significantly enhanced revenue and process efficiency at ALLSTATE through expert negotiation and strategic claim subrogation. My background in mortgage processing and BGV underscores my ability to analyze and improve policies, ensuring meticulous attention to detail and robust decision-making skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Analyst L3

ALLSTATE
Bangalore
01.2023 - Current
  • Negotiating with other third-party carriers to arrive at a mutual settlement agreement.
  • Process in which we are recovering the amount paid from the at-fault third party.
  • Lodging a claim.
  • Verifying the supports, such as the police report and policy documents, to lodge a claim and the FNOL.
  • On-time closures of claims.
  • Interaction with the adjusters and clients on a day-to-day basis.
  • Complete accountability and responsibility for all the closures of the claim subrogation from third-party carriers.
  • Generating maximum revenue for the company.
  • Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross-business units, as well as internal or external customers.
  • Provide guidance to less-experienced peers.
  • Training and knowledge transfer of the end-to-end process to the new teammates, as I am from the pilot batch.

Senior Team Member (B2B)

SLK (Coforge)
Bangalore
08.2019 - 09.2022
  • A mortgage industry professional with loan-processing experience.
  • Calling agents and taking information about insurance details, like premiums, deductibles, etc.
  • Escrow account handling.
  • Detail-oriented, thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan.
  • Training and knowledge transfer of the end-to-end process to the new teammate.
  • As a Backup SME, I have shared my process knowledge and trained nearly 12 individuals.
  • On-time closures of loans.
  • Problem-solving ability and convincing skills.
  • Interacting with vendors for the right closures by helping them with the right information.
  • Update insurance details on the system. (Policy details)
  • Validation and Verifications of Documents (Insured names, Policy effective dates, Property address, etc.)
  • Sharing daily reports with the team on daily closures.
  • Complete accountability and responsibility for all the closures of the discrepancies.
  • Review, research, analyze, calculate, and submit mortgage claims that are moderately complex.
  • Mortgage industry professional with loan processing experience.

Senior Executive (B2B)

Aegis
Bangalore
07.2018 - 07.2019
  • Verification of Education and Employment (U.S. Voice Process)
  • End-to-end process management of BGV.
  • Reaching out to employers for relevant information and documents.
  • Seeking all the contacts and complete existential information of a company, university, college, or institute.
  • Extending emails for verifications of the candidate or employee to the company/university.
  • Major contributions toward retaining employees by assisting them and educating them in sharing the right information and documents.
  • Helping the candidates understand the importance of sharing documents and details required for the BGV.
  • On-time closures to the clients for on-time onboarding.
  • Connecting with the recruitment team and people advisors, and extending support on early closures of BGV to onboard the candidate or to retain the employee.
  • Taking approvals on time to ensure the candidate can be onboarded with the help of approvals.
  • Subject matter expertise in BGV.

Transaction Processing Analyst

Accenture
Bangalore
06.2017 - 05.2018
  • Uploading the menu manually to the app.
  • Assessing Customer Preferences.
  • Food budgeting skills.
  • Collaboration Skills.
  • Nutritional Knowledge.
  • Marketing Skills.

On-Job Training/project

St Marks hotel
Bangalore
03.2016 - 06.2016
  • Typed, formatted and edited correspondence and other documents.
  • Created reservations for guests using computer software programs.
  • Copied, sorted and filed records of office activities and business transactions.
  • Processed payments for guest accounts.
  • Maintained accurate records of all activities performed throughout internship period.

Internship Student

St Marks Hotel
Bangalore
06.2014 - 11.2014

● Front Office, ● Housekeeping, ● Food & Beverage Service, ● Food & Beverage Production, ● Sales & Marketing, ● Human Resources.

Education

BA - HA & EM - Bachelor of Arts in Hospitality Administration and Event Management

P.E.S College
Bangalore
07.2016

Intermediate(+1&2) -

Seshadripuram Composite Pre-University College
Bangalore
03.2013

Skills

  • MS Excel
  • Critical thinking
  • Decision-making
  • Research and analysis
  • Information gathering
  • Root-cause analysis
  • Team collaboration and leadership
  • Time management
  • Deadline adherence
  • Policy improvements
  • Continuous improvement
  • Attention to detail

Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Personal Information

  • Father's Name: Late Suresh A
  • Date of Birth: 09/17/95
  • Gender: Male
  • Marital Status: Single

Certification

  • Digital Marketing Certifications

Affiliations

  • Exposure: Claims Life cycle, Next Gen, General Insurance, Auto Insurance, Casualty Insurance, Homeowners Insurance, Subrogation, and Claim Handling.
  • Computer Skills : Digital claim File, E-SUBRO HUB.

Accomplishments

I hereby declare that above information is correct to the best of my knowledge and belief.

Place: Bangalore Vaishak S

Timeline

Analyst L3

ALLSTATE
01.2023 - Current

Senior Team Member (B2B)

SLK (Coforge)
08.2019 - 09.2022

Senior Executive (B2B)

Aegis
07.2018 - 07.2019

Transaction Processing Analyst

Accenture
06.2017 - 05.2018

On-Job Training/project

St Marks hotel
03.2016 - 06.2016

Internship Student

St Marks Hotel
06.2014 - 11.2014

BA - HA & EM - Bachelor of Arts in Hospitality Administration and Event Management

P.E.S College

Intermediate(+1&2) -

Seshadripuram Composite Pre-University College
Vaishak S