Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
VAISHALI BORSE

VAISHALI BORSE

Mira Road (East)

Summary

Deputy Manager with strong customer service and leadership skills. Expertise in resolving customer issues and complaints while achieving performance metrics. Committed to continuous development to enhance support for both internal and external customers. Proven ability in problem-solving, decision-making, and implementing corrective actions to address organizational challenges.

Overview

18
18
years of professional experience

Work History

Deputy Manager [KAM]

Rhenus Logistics Pvt Ltd
Marol
10.2020 - 02.2025
  • Managed customs brokerage operations as Deputy Manager to enhance client satisfaction and service delivery.
  • Cultivated strong relationships with key clients, ensuring professional and cost-effective service.
  • Resolved customs issues and service complaints efficiently for imports, improving client trust.
  • Coordinated with customs and dock staff to expedite assessments and clearances.
  • Negotiated contracts with clients, establishing clear performance timelines.
  • Monitored team performance for billing, customs clearance, and compliance with KPIs.
  • Prepared monthly KPI reports and presentations to review outcomes with clients.
  • Expanded client base by fostering existing relationships and attracting new business.
  • Provided guidance and support to team members to help them achieve goals.

Senior Brokerage Officer

Ups Jetair Express Pvt Ltd
Jogeshwari
08.2011 - 10.2020
  • Oversaw import operations with ISPS and ECM systems to enhance process efficiency.
  • Acted as Senior Brokerage Officer in Border Clearance Department, managing critical operations.
  • Guided importers on detained shipments, ensuring timely and accurate documentation updates.
  • Conducted audits of shipper documents for compliance, resolving discrepancies effectively.
  • Collaborated with overseas teams to streamline daily customs clearance activities.
  • Monitored detained shipments by coordinating with custom housing agents for swift resolutions.
  • Addressed customer inquiries regarding shipment status and internal procedures promptly.
  • Drafted communications to customs for resolution of various shipment issues as needed.

Export-Import Cum Commercial Executive

Kodak India Pvt Ltd
Santacruz
10.2008 - 07.2011
  • Executed import document processing for customs clearance of goods.
  • Coordinated with CHAs and freight forwarders to ensure seamless customs clearance.
  • Managed export-import operations as Commercial Executive in Planning Operation Department.
  • Raised purchase orders and facilitated material transfers within SAP system.
  • Handled reporting activities, including inventory, sales, and product lists.
  • Maintained logistics policies while overseeing vendor activities, including invoicing and payments.
  • Calculated MRP prices for plate products to enhance customs clearance efficiency.
  • Prepared online marine insurance certificates in collaboration with Star Marine Insurance.

Export Assistant

Macoma Hardware [Star Export House]
Kandivali
02.2008 - 09.2008
  • Managed pre- and post-shipment processes using VISUAL EXPORT System.
  • Served as Export Assistant, preparing sales and purchase orders in Documentation Department.
  • Compiled comprehensive document sets, including Custom Invoice, Commercial Invoice, Packing List, and Certificate of Origin.
  • Ensured financial accuracy by maintaining Bank Reconciliation Certificates.
  • Generated monthly Sales Activity Reports to evaluate performance metrics.

Relationship Manager

Prima Consultants [ D.S.A ]
Vile Parle
12.2006 - 01.2008
  • Managed client relationships in consultancy, focusing on General Insurance and back-office administration.
  • Provided information to clients regarding insurance policies through proactive communication.
  • Maintained and updated client records in database to ensure data accuracy.
  • Conducted accounting tasks, including preparation of bank summaries and management of petty cash.
  • Executed filing activities for all relevant documentation to maintain compliance.

Education

MBA -

ITM- Group of Institution's Kharghar
Navi Mumbai
01-2011

Foreign Trade -

Export Trade & Training Institute
Mumbai
01-2008

TY BCom -

Bhavans College
Mumbai
01-2007

Typing -

YMCA
Mumbai
01-2006

MS-CIT -

YMCA
Mumbai
01-2004

Skills

  • Custom clearance expertise
  • Client relationship management
  • Team leadership
  • KPI monitoring
  • Operations management
  • Customer service excellence
  • Performance review

Accomplishments

  • Received an award for achievement in appreciation for demonstrating 'inspirational customer service'
  • Promoted as deputy manager

Timeline

Deputy Manager [KAM]

Rhenus Logistics Pvt Ltd
10.2020 - 02.2025

Senior Brokerage Officer

Ups Jetair Express Pvt Ltd
08.2011 - 10.2020

Export-Import Cum Commercial Executive

Kodak India Pvt Ltd
10.2008 - 07.2011

Export Assistant

Macoma Hardware [Star Export House]
02.2008 - 09.2008

Relationship Manager

Prima Consultants [ D.S.A ]
12.2006 - 01.2008

MBA -

ITM- Group of Institution's Kharghar

Foreign Trade -

Export Trade & Training Institute

TY BCom -

Bhavans College

Typing -

YMCA

MS-CIT -

YMCA

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