Summary
Overview
Work History
Education
Skills
Websites
Certification
SQL Projects
Power BI project
Power BI Project
Co-Curricular Activities
Timeline
Generic

Vaishali Saini

New Delhi

Summary

Dedicated and driven, I am a results-oriented individual with a passion for my work and an unwavering commitment to facing challenges head-on. Known for my honesty, openness, and fair approach, I bring a strong work ethic to every task. Aspiring to become a proficient Data Engineer, I continuously hone my coding skills to excel in the dynamic field of data engineering.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Account Manager

NAKSHA ENTERPRISES PVT. LTD.
New Delhi
09.2022 - Current
  • Utilizing data analysis, I systematically addressed customer complaints by identifying root causes and implementing data- backed solutions
  • This approach facilitated timely issue resolution, contributing to improved customer satisfaction
  • In overseeing daily operations and sales functions, my data-driven supervision aimed at maximizing revenue by identifying sales trends, optimizing pricing strategies, and ensuring customer satisfaction through targeted analytics
  • Additionally, I utilized data to enhance employee productivity through informed decision-making and performance analysis.

Customer Care Executive

Sunrise Hyundai Pvt. Ltd.
New Delhi
03.2020 - 03.2022
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Conducted surveys to determine customer opinion of products and services.
  • Took ownership of customers issues to follow problems through to resolution.

Head of Customer Care

Commercial Toyota
Moradabad
02.2018 - 02.2020
  • Created customer support strategies to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Built client relationships by responding to inquiries, identifying and assessing clients'

Education

Post Graduate Program (Political Sciences) (Semester -2) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly
01.2023

Post Graduate Program (Political Sciences) (Semester-1) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly
01.2023

Bachelor of Arts (Political Sciences) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly
01.2022

Intermediate (Class XII) -

Uttar Pradesh Board
01.2016

Matriculation (Class X) -

Uttar Pradesh Board
01.2014

Skills

  • Computer languages: Python, SQL
  • Data Tools Power BI
  • Software Packages: Pandas, Excel
  • Soft Skills :Communication Skills

Certification

Newton School | Professional Certificate Course In Data Science

July 2023 - Present

1. Mathematics Proficiency: Mastered foundational math for enhanced problem-solving.

2. MySQL Expertise: Completed comprehensive MySQL training for database management.

3. Power BI Mastery: Created dynamic dashboards for effective data visualization.

4. Excel Proficiency: Demonstrated advanced Excel skills for data analysis.

5. Python Competence: Acquired programming skills in Python for data manipulation.

6. Newton School Projects (MySQL): Applied MySQL skills in real-world projects.

7. Dashboard Creation (Power BI, Excel): Developed impactful dashboards for actionable insights.(Tools :- Power BI and MS Excel).

SQL Projects

IMDb Movies Analysis using SQL | Newton School Project 

December 23 - December 23

1. Recognizing the value of data-driven decision-making, Bolly Movies sought expertise in data analysis and SQL to analyze their movie dataset.

2. The objective was to extract valuable insights to guide the planning of a new project.

3. The analysis covered various aspects, including table exploration, movie release trends, production statistics, genre popularity, ratings analysis, crew members, and more.

Power BI project

Global Health Expenditure Analysis in Power BI | Newton School November 23 - December 23

1. Explore global health spending trends through a Power BI project using a dataset with key metrics.

2. Prioritize user-friendliness, accessibility, and parameter flexibility through slicers or filters.

3. Design an interactive dashboard for user exploration.

Power BI Project

Anomaly Detection in Credit Card Transactions using Power BI | Newton School October 23 - October 23

1. Through a meticulously crafted dashboard, it aims to provide real-time insights into transaction patterns, enabling the identification of potential fraudulent activities.

2. The process involves data preprocessing, DAX function implementation for analysis, and the creation of visualizations highlighting anomalies.

3. The outcome is an efficient tool for stakeholders to monitor and respond to anomalies, contributing to the overall security of credit card transactions.

Co-Curricular Activities

Singing

Listening to music

Dancing

Watching movies 

I participated and won many dance competitions during my school time.

Timeline

Customer Account Manager

NAKSHA ENTERPRISES PVT. LTD.
09.2022 - Current

Customer Care Executive

Sunrise Hyundai Pvt. Ltd.
03.2020 - 03.2022

Head of Customer Care

Commercial Toyota
02.2018 - 02.2020

Post Graduate Program (Political Sciences) (Semester -2) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly

Post Graduate Program (Political Sciences) (Semester-1) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly

Bachelor of Arts (Political Sciences) -

Mahatama Jyotiba Phule Ruhelkhand University Bareilly

Intermediate (Class XII) -

Uttar Pradesh Board

Matriculation (Class X) -

Uttar Pradesh Board

Newton School | Professional Certificate Course In Data Science

July 2023 - Present

1. Mathematics Proficiency: Mastered foundational math for enhanced problem-solving.

2. MySQL Expertise: Completed comprehensive MySQL training for database management.

3. Power BI Mastery: Created dynamic dashboards for effective data visualization.

4. Excel Proficiency: Demonstrated advanced Excel skills for data analysis.

5. Python Competence: Acquired programming skills in Python for data manipulation.

6. Newton School Projects (MySQL): Applied MySQL skills in real-world projects.

7. Dashboard Creation (Power BI, Excel): Developed impactful dashboards for actionable insights.(Tools :- Power BI and MS Excel).

Vaishali Saini