Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Volunteer Experience
Personal Information
Timeline
Generic

Vaishali Tyagi

Bengaluru

Summary

Accomplished customer success leader with a solid track record at Anteriad India, focusing on strategic planning and relationship development. Drove initiatives that improved client retention by 70% and optimized SaaS adoption through team mentorship. Proficient in cross-functional collaboration and operational excellence, providing valuable insights through CRM analytics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Group Lead, Customer Success

Anteriad India pvt ltd
Bengaluru
03.2021 - Current
  • Led customer success strategies for enterprise clients like Microsoft, IBM, Oracle, and ServiceNow, ensuring long-term partnerships and high satisfaction.
  • Managed and mentored teams to drive customer retention, expansion, and advocacy across diverse industries.
  • Handled 10-15 accounts, overseeing client onboarding, training, and ensuring seamless adoption of the SaaS platform for better insights and analytics.
  • Worked closely with sales, finance, operations, and pricing teams to align customer goals with business objectives and optimize overall efficiency.
  • Implemented customer success playbooks, retention strategies, and CRM analytics to enhance client experience, reduce churn, and drive innovation.

Customer Service Support Representative

Anteriad (form. True Influence)
Bengaluru
04.2017 - 03.2021
  • Led end-to-end project implementations, aligning solutions with business needs for successful 'Go-Live'.
  • Collaborated with technical teams to resolve complex issues and achieve client KPIs.
  • Functioned as primary escalation point, addressing client concerns to maintain trust.
  • Delivered product training to enhance adoption and managed accounts for timely renewals.
  • Conducted data analysis to ensure accuracy and provided strategic insights for stakeholders.
  • Translated stakeholder needs into actionable deliverables for business and technical teams.
  • Drove operational excellence to ensure seamless execution of projects.
  • Identified opportunities for growth and expansion within account management.

Data Analyst

True Influence
Bangalore
07.2016 - 04.2017
  • Executed comprehensive data analysis, including cleaning, transforming, and modeling datasets to extract insights.
  • Leveraged statistical tools to identify patterns for data-driven decision making across marketing and operations.
  • Collaborated with cross-functional teams to develop actionable reports and visualizations aligned with business objectives.
  • Enhanced transparency by translating complex data into understandable formats for stakeholders.

Education

Engineering - Electrical, Electronics and Communications

Noida International University
Noida, India
06.2015

Skills

  • Relationship management
  • Problem solving
  • Account mapping
  • Customer service
  • Salesforce CRM
  • Communication skills
  • Team leadership
  • Strategic planning
  • Project management
  • Customer onboarding
  • CRM analytics
  • SaaS platforms
  • Data analysis
  • Team management
  • Stakeholder engagement
  • Account management
  • Retention strategies
  • Cross-functional collaboration
  • Operational excellence
  • Time management
  • Schedule coordination
  • Multitasking

Certification

Post Graduate Certificate Program in Digital Strategy and Marketing Analytics, IIM Nagpur, 04/01/23, gained expertise in digital tools and data analysis to drive effective marketing strategies, Project: Buying Behavior and Challenges in the FMCG Sector Analyzed consumer buying behavior, price sensitivity, and brand loyalty in the FMCG industry Identified key challenges, like supply chain disruptions and e-commerce impact Used data-driven insights to recommend strategies for market positioning and digital marketing.

Hobbies and Interests

  • Exploring distant lands
  • Capturing moments
  • Feeling the music

Volunteer Experience

  • Live Webinar Hosting, Freshworks, managed end-to-end live webinar hosting for Freshworks, ensuring seamless execution and engagement
  • Pilot campaign execution, led pilot campaigns that converted into major accounts, including The Channel Company, securing a $1M contract, managed a high-demand Gartner campaign, coordinating with multiple POCs, handling complex suppression lists, and ensuring data accuracy, collaborated with tech teams to streamline processes, ensuring successful campaign execution and long-term client retention

Personal Information

Nationality: Indian

Timeline

Group Lead, Customer Success

Anteriad India pvt ltd
03.2021 - Current

Customer Service Support Representative

Anteriad (form. True Influence)
04.2017 - 03.2021

Data Analyst

True Influence
07.2016 - 04.2017

Engineering - Electrical, Electronics and Communications

Noida International University

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Vaishali Tyagi