Vaishali Uniyal

• Developed and maintained relationships with 40 client accounts to ensure customer satisfaction and retention.
• Understood each key account's business goals, objectives, and challenges to identify opportunities for new sales and upselling.
• Cross-collaboration and co-ordination with different teams within organization, to make sure teams understand business requirements of customers, in order to meet needs of key accounts.
• Monitored key account performance and report on key metrics, such as usage, revenue, customer satisfaction, and retention rates.
• Developed account plans and strategies that align with company goals and objectives.
• Negotiated contracts and pricing agreements with key accounts.
• Conducted regular business reviews with key accounts to discuss performance, identify areas for improvement, and develop action plans.
• Participated in industry events and conferences to stay up-to-date on industry trends and developments
• Tracking KRAs/KPIs for business review meetings with leadership

Zycus Infotech Pvt. Ltd. is a SaaS based organization providing procurement solution software for supply chain management, such as sourcing, contracting, supplier management and performance evaluation, project management and savings management.

Key Responsibilities:

• Understanding business processes at organizations, creating business and functional requirement documents (BRDs/FRDs) and conduct end-to-end implementation of solutions/SaaS products accordingly for easier and efficient business
• Providing best practices to business users on how to effectively use solutions/SaaS products provided by company for their business growth
• Handled 15 client accounts to ensure satisfaction and retention
• Cross-collaboration and co-ordination with different teams within organization to make sure teams understand business requirements of customers and develop and test functionalities accordingly
• Conducting user acceptance testing internally and with customers for smooth change enablement
• Key user retention by proactively working on usage of solutions provided
• Conducting presentations on business workflow for intent of knowledge transfer within organization
• Bringing new joiners up to speed by conducting training programs and KT sessions
• Contributing in knowledge repository by documenting processes/best practices for team members
• RAID log creation and management to make sure all issues, risks, action items, etc. are highlighted and taken care of within set TATs (RCA, CA and PA management)
• Creating leads/opportunities for up-sell and cross-sell
• Developed and implemented new strategies and policies to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership