Manish Kumar Mishra
New Delhi
Summary
Dynamic Key Account Manager with a proven track record at DSV Air & Sea, excelling in customer retention and strategic sales. Recognized for overachieving targeted goals with consistent growth, I leverage strong client relationship management, and team leadership skills to drive business development and foster lasting partnerships. People-oriented team leader, successful in monitoring performance and achieving results. Solid team player with a collaborative and customer-oriented approach to identifying needs to develop and deliver the best logistical solutions.
Overview
19
19
years of professional experience
Work History
Team Lead - Senior Manager - Key Account Management
DSV Air & Sea Pvt Ltd
06.2021 - Current
- Working as Key Account Manager of the organization. Responsible for overall handling of the customer with target product related volumes, P & L Having exposure all products as KAM, Coordinating with All Internal stake holders at pan india level for service delivery & execution.
- Account Implementation, customer mapping, Formulating & Running of SOP & IOP with internal & external customers for smooth run of business.
- Responsible for customer retention, Business growth & deep selling.
- Running of timely MBR / QBR with customers and work on the desirable /Required service requirements.
- Successfully retained & transited 95% customers from Agility GIL to DSV Air & Sea during acquisition of Agility GIL.
- Consistent in achieving +150% of Budgeted GP and volumes Over the years.
- Promoted as Senior Manager in 2023.
- Promoted as Team Lead in 2025 for the combined KAM structure of DSV & DB Schenker.
- Awarded twice as one of the Champions in Circle of Champion, an annual felicitation occasion, at Indian Sub-Continent level for outperforming & achieving goals in the year 2022 & 2024.
Manager Corporate Vertical - Customer Service & KAM
ALLCARGO LOGISTICS LTD
12.2018 - 06.2021
- Worked as Key Account Manager for prime customers of the organization at pan India level. Responsible for SOP preparation, Account Implementation, delivering the committed service parameters, troubleshooting, solution designing, and review of service performance.
- Taking complete Ownership of the clientele , Collaboration and Coordination with all Internal and external stake holders for service deliverance
- Responsible for customer retention & deep selling, cross selling.
- On boarded customers with self initiation & continued their business with the organization with consistent growth.
Assistant Manager - Customer Service & Co-ordination - Inbound
JEENA & COMPANY
10.2010 - 11.2018
- Contributed to a specially designed Customer Service profile with a blend of Customer Service, Key Accounts, and Operations for Air & Ocean freight inbound movements.
- Functioned as a 'Single Window Solution' for internal and external customers. Handled procurement.
- Monitoring and planning of the Air Consol Services from various countries, like China, Hong Kong, the UK, Italy, Singapore, Germany, Europe, etc.
- Preparing various reports, like MIS, Service Excellence, and several other reports pertaining to the department.
- Assisting Sales colleagues in generating more and more business opportunities by doing deep selling.
- Formulation and Implementation IOP/SOP.
- Onboarded new business and retained customers with deep/up selling .
- Rewarded as best employee of the 2nd quarter of 2015 in Northern region.
Senior Executive - Ocean Import
UT WORLDWIDE INDIA PVT. LTD
12.2009 - 09.2010
- Solely handled the ocean inbound operations and the department.
- Coordination with carriers and internal/external customers.
- Handled procurement for Ocean Inbound.
- Adherence and maintenance department KPIs.
- Contributed to generating a greater number of shipments for ocean import by concentrating on service and price factors of ocean import.
Senior Executive - Customer Service
DB SCHENKER (SCHENKER INDIA PVT. LTD)
Hyderabad
06.2007 - 11.2009
- To look after all Inbound & outbound logistics operations of key customers like Schneider Electric, Apple computers, Bank of America, Motorola, Pfizer.
- Handling both Air & Sea freight product including Brokerage.
- Managing and handling the billing and other payment related duties for Key accounts.
- Having experience of handling Exhibition & Fairs.
- Assisting sales force as pricing desk for all the products.
- Promoted as Senior Executive with regard to my contribution in handling Key accounts of branch & additional responsibility as pricing desk.
Executive - Air Operation
Exel India Pvt. Ltd. (Known as DHL Lemuir Logistics Ltd.)
Hyderabad
12.2006 - 06.2007
- To look after the Air import consol Operations.
- Assisting brokerage team in Air import & export clearance.
- Customs support for both Air import & brokerage department.
- Working with visual basics for consol, BE & SB submissions.
Education
Post Graduate Diploma - Air Cargo Specialization Management
Indian Institute of Tourism & Travel Management
Bhubaneswar07-2006
Bachelor of Arts - Arts (Political Science Honors)
St. Xavier's College Ranchi
Ranchi06-2003
Higher Secondary - Intermediate of Arts
St. Xavier's College, Ranchi University
Ranchi09-2000
Secondary School - Ranchi
St. John's School Ranchi
Ranchi08-1998
Skills
- Key account management
- Strategic Sales
- Customer retention
- Cross selling strategies
- Client relationship management
- Team leadership
- Business development
Other Proficiency
MS office- Package, Conversant to logistics ERPs 'Procars, Logis, Enterprise & Homyar, Topaz, Cargowise., Hindi, English
Father's Name
Late Braj Bhushan Mishra
Personal Information
- Date of Birth: 12/10/82
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Travelling
- Self-Cooking
- Literature and Poetry
Projects
Planning of logistics activities in organizing the Global Exhibitions for Schneider Electrics, Solarcon, Aeroshow in Hyderabad. Assisted vertical Heads of Pharma and Solar & Semicon in completing the Market Research to determine the potentiality & growth of the said products in Hyderabad Environment.
Activities
- Certificate in Adventure Sports from DMAS Manali, Himachal Pradesh.
- Won many prizes in singing & music competitions.
Areas Of Interest
- Best logistics solutions
- Supply Chain Management
- Indian Philosophy
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Magahi
Advanced (C1)
C1
Timeline
Team Lead - Senior Manager - Key Account Management
DSV Air & Sea Pvt Ltd
06.2021 - Current
Manager Corporate Vertical - Customer Service & KAM
ALLCARGO LOGISTICS LTD
12.2018 - 06.2021
Assistant Manager - Customer Service & Co-ordination - Inbound
JEENA & COMPANY
10.2010 - 11.2018
Senior Executive - Ocean Import
UT WORLDWIDE INDIA PVT. LTD
12.2009 - 09.2010
Senior Executive - Customer Service
DB SCHENKER (SCHENKER INDIA PVT. LTD)
06.2007 - 11.2009
Executive - Air Operation
Exel India Pvt. Ltd. (Known as DHL Lemuir Logistics Ltd.)
12.2006 - 06.2007
Post Graduate Diploma - Air Cargo Specialization Management
Indian Institute of Tourism & Travel Management
Bachelor of Arts - Arts (Political Science Honors)
St. Xavier's College Ranchi
Higher Secondary - Intermediate of Arts
St. Xavier's College, Ranchi University
Secondary School - Ranchi
St. John's School Ranchi