Summary
Overview
Work History
Education
Skills
Timeline
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Vaishnavi Hankare

Pune

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

4
4
years of professional experience

Work History

Senior Analyst

Vodafone
Pune
06.2023 - 02.2025
  • Provided technical support to end users by troubleshooting various networking issues.
  • Ran diagnostic tests on networks to detect any potential problems or outages.
  • Provided guidance to other technicians in identifying and resolving complex networking issues.
  • Managed installation of firmware updates on routers, switches, firewalls.
  • Resolved tickets are typically tracked in a customer service system , as a help desk or ticketing system.
  • Handling escalation of the tickets which are out of SLA
  • A fix has found , implemented , and is ready to be tested

Senior Analyst

Tech Mahindra
Pune
03.2022 - 05.2023
  • Assisted customers with various type of tenia issues via services Desk plus ticketing system , Microsoft teams, email and telephone.
  • Responded to assistance from users and directed individual through basic
  • Participated in cross-functional meetings related to changes in pricing structure or policies.
  • Worked closely with professionals to promote special project success.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Researched and resolved billing disputes with vendors.

Analyst

eClerx
Pune
03.2021 - 03.2022
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Provided remote support to customers experiencing technical difficulties.
  • Identified root cause of technical issues and developed solutions.
  • Maintained records of troubleshooting activities and customer interactions.
  • Identified needs of customers promptly and efficiently.
  • Created detailed reports outlining the scope of work completed and recommendations for further action.

Education

MBA - Marketing

YCMOU
Pune
06-2024

Bachelor of Science - Computer Science

MMCC
Pune
04-2020

Diploma in Electronics

Sunrise University
Alwar
04-2017

Skills

  • Remedy Tool
  • Technical Support
  • Problem solving
  • Knowledge of IT service management software
  • Network management
  • Analytics program experience
  • Advanced Excel
  • Performance monitoring
  • Marketing Research
  • Pre-Sales Knowledge
  • Presentation Skills

Timeline

Senior Analyst

Vodafone
06.2023 - 02.2025

Senior Analyst

Tech Mahindra
03.2022 - 05.2023

Analyst

eClerx
03.2021 - 03.2022

MBA - Marketing

YCMOU

Bachelor of Science - Computer Science

MMCC

Diploma in Electronics

Sunrise University

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Vaishnavi Hankare