Vaishnavi Mallurwar
Summary
Data Enthusiast with diploma course in Data Science and 2 years of experience in advance knowledge in technical support,troubleshooting,client communications and statistical analysis.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
1
1
year of post-secondary education
Work History
Technical Support Engineer
Mphasis PVT
10.2022 - Current
- Provided technical support to clients, effectively troubleshooting and resolving complex issues in a timely and efficient manner
- Collaborated with cross-functional teams to identify and resolve recurring technical issues, implementing process improvements and streamlined solutions that reduced support tickets
- Analysis to identify and resolve software defects, resulting in improved product quality and increased customer confidence
- Managed and maintained a comprehensive knowledge base of technical specifications, and troubleshooting solutions, ensuring accurate and up-to-date information was available to all support team members.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Quality Control Analyst - Intern
Bharat Serums and Vaccines Limited
02.2022 - 05.2022
- Conducted comprehensive analysis on various products within the organization
- Executed rigorous testing of finished products, in-process products, and raw materials to ensure adherence to quality standards
- Maintained documentation and records of all quality control processes
- Proactively performed other tasks as needed to support the successful completion of quality control objectives.
Education
Postgraduate Program in Data Science And Analytics - Data Science And Analytics
Imarticus Learning
Pune 04.2023 - Current
Bachelor of Science - Biotechnology
Shri Shivaji Science College
Nagpur, India 04.2001 -
Master of Science - Biotec
Dr. D.Y. Patil Institute of Biotechnology
Pune 04.2001 -
Skills
Critical thinkingundefined
Certification
Postgraduate Program In Data Science And Analytics, 04/2023 - Present
Timeline
Postgraduate Program in Data Science And Analytics - Data Science And Analytics
Imarticus Learning
04.2023 - Current
Technical Support Engineer
Mphasis PVT
10.2022 - Current
Quality Control Analyst - Intern
Bharat Serums and Vaccines Limited
02.2022 - 05.2022
Bachelor of Science - Biotechnology
Shri Shivaji Science College
04.2001 -
Master of Science - Biotec
Dr. D.Y. Patil Institute of Biotechnology
04.2001 -
Postgraduate Program In Data Science And Analytics, 04/2023 - Present
Advanced Excel Workshop by JS Academy, 04/2021
Participated in BECon an Event of IIT Delhi, for basic techniques in Molecular biology, 09/2018
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