Vaishnavi Tiwari
Thane
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Eureka Outsourcing Solutions Pvt. Ltd.
Thane
03.2024 - 05.2024
- Investigated customer complaints and provided solutions within acceptable time frames.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Gathered customer feedback and reported it to management for further action.
- Assisted customers with product selection based on individual needs.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Communicated new products and services information to existing customers via email campaigns.
- Analyzed call data to determine areas of improvement in the customer care process.
- Assisted in the development of new processes and procedures for customer service operations.
Sales Executive Intern
Phoenix Associates
Thane
10.2023 - 12.2023
- · Identified and analysed potential customer base to develop strategies for increasing sales.
- · Created presentations outlining product features and benefits to customers.
- · Provided support to the sales team in preparing quotes, proposals and contracts.
- · Maintained customer database by updating contact information and tracking customer interaction.
- · Develop and understanding of company policy and procedures related to sales process.
- · Follow up with customers after initial meeting to provide Additional information or answers questions they may have about product and services.
- · Utilized influential communication skills when speaking with customers over the phone or in person.
- · Develop relationships with clients through regular follow calls and emails.
- · Gathered feedback with customers regarding their experience with our product and services to inform future improvements.
- · Work closely with sales Manager to grow customer base through social media postings.
Education
Trainings in Digital Marketing - Digital Marketing
Plus Institute
Thane04-2024
Diploma in Financial Accounting & Taxation - Accounting And Finance- Tally
State Institute of Information Technology
Thane06-2023
Certificate Course in Advanced Excel - Excel
State Institute of Information Technology
Thane02-2023
Bachelor Management Studies - Marketing
Dnyan Ganga Education Trusts
ThaneSkills
- Call Center Operations
- Customer Support
- Data Entry
- Performance Improvement
- Time management abilities
- Decision-Making
- Lead Generation
- Continuous Improvement
- Problem-solving abilities
- Training and Development
- MS Office
- Team building
- Effective Communication
- Computer Skills
- Positive Attitude
- Self Motivation
Languages
English
First Language
English
Beginner (A1)
A1
Hindia
Elementary (A2)
A2
Marathi
Beginner
A1
Timeline
Customer Care Executive
Eureka Outsourcing Solutions Pvt. Ltd.
03.2024 - 05.2024
Sales Executive Intern
Phoenix Associates
10.2023 - 12.2023
Trainings in Digital Marketing - Digital Marketing
Plus Institute
Diploma in Financial Accounting & Taxation - Accounting And Finance- Tally
State Institute of Information Technology
Certificate Course in Advanced Excel - Excel
State Institute of Information Technology
Bachelor Management Studies - Marketing
Dnyan Ganga Education Trusts
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