Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Eureka Outsourcing Solutions Pvt. Ltd.
Thane
2024.03 - 2024.05
Investigated customer complaints and provided solutions within acceptable time frames.
Developed and maintained relationships with customers to ensure their satisfaction.
Gathered customer feedback and reported it to management for further action.
Assisted customers with product selection based on individual needs.
Created detailed reports of customer interactions for internal records keeping purposes.
Communicated new products and services information to existing customers via email campaigns.
Analyzed call data to determine areas of improvement in the customer care process.
Assisted in the development of new processes and procedures for customer service operations.
Sales Executive Intern
Phoenix Associates
Thane
2023.10 - 2023.12
· Identified and analysed potential customer base to develop strategies for increasing sales.
· Created presentations outlining product features and benefits to customers.
· Provided support to the sales team in preparing quotes, proposals and contracts.
· Maintained customer database by updating contact information and tracking customer interaction.
· Develop and understanding of company policy and procedures related to sales process.
· Follow up with customers after initial meeting to provide Additional information or answers questions they may have about product and services.
· Utilized influential communication skills when speaking with customers over the phone or in person.
· Develop relationships with clients through regular follow calls and emails.
· Gathered feedback with customers regarding their experience with our product and services to inform future improvements.
· Work closely with sales Manager to grow customer base through social media postings.
Education
Trainings in Digital Marketing - Digital Marketing
Plus Institute
Thane
2024-04
Diploma in Financial Accounting & Taxation - Accounting And Finance- Tally
State Institute of Information Technology
Thane
2023-06
Certificate Course in Advanced Excel - Excel
State Institute of Information Technology
Thane
2023-02
Bachelor Management Studies - Marketing
Dnyan Ganga Education Trusts
Thane
Skills
Call Center Operations
Customer Support
Data Entry
Performance Improvement
Time management abilities
Decision-Making
Lead Generation
Continuous Improvement
Problem-solving abilities
Training and Development
MS Office
Team building
Effective Communication
Computer Skills
Positive Attitude
Self Motivation
Languages
English
First Language
English
Beginner (A1)
A1
Hindia
Elementary (A2)
A2
Marathi
Beginner
A1
Timeline
Customer Care Executive
Eureka Outsourcing Solutions Pvt. Ltd.
2024.03 - 2024.05
Sales Executive Intern
Phoenix Associates
2023.10 - 2023.12
Trainings in Digital Marketing - Digital Marketing
Plus Institute
Diploma in Financial Accounting & Taxation - Accounting And Finance- Tally
State Institute of Information Technology
Certificate Course in Advanced Excel - Excel
State Institute of Information Technology
Bachelor Management Studies - Marketing
Dnyan Ganga Education Trusts
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RUDRA POKALERUDRA POKALE
Customer Care Executive at `Eureka Outsourcing Solutions Pvt. Ltd.Customer Care Executive at `Eureka Outsourcing Solutions Pvt. Ltd.