Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Snapshot
Timeline
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Vaishnavi Upadhyay

Chennai

Summary

Product Manager with 7+ years of experience building intelligent, scalable B2B solutions across CRM systems, communication platforms, and conversational AI. Skilled in crafting customer-focused roadmaps, driving adoption, and leading cross-functional teams to deliver high-impact features. Also a Platinum Google Product Expert since 2019, and a Google Trusted Tester, contributing to global user support and shaping product feedback.

Overview

8
8
years of professional experience

Work History

Associate Product Manager

Zoho Corporation Pvt Ltd
Chennai
08.2022 - Current
  • Own strategic initiatives for Zoho CRM's Partner Management Suite, including features like Partner Programs, Deal Registration, and Lead Sharing, reducing partner onboarding time by 35% and manual operations by 40%.
  • Spearheaded seamless integration between Zoho Cliq (real-time chat platform) and Zoho CRM, enabling cross-functional communication within CRM workflows.
  • Collaborated with PMs, designers, and engineering to prioritize backlog using data-driven insights from customer interviews and usage analytics.
  • Designed and ran A/B tests on feature variants to optimize adoption and engagement; improved CRM task completion rate by 22%.

Member of Technical Staff - QA

Zoho Corporation Pvt Ltd
Chennai
08.2018 - 08.2022
  • Led QA for Zia Skills, an NLP-powered bot platform helping businesses build and deploy conversational Al.
  • Managed quality lifecycle for integrations with 5+ Zoho products, translating business cases into scalable requirements.
  • Collaborated with the PM team to conduct user research and A/B experiments; helped validate hypotheses and improve user onboarding flows.

Software Engineer in Test

Titan EyePlus (Titan Company Limited)
Chennai
07.2017 - 07.2018
  • Partnered with product and business teams to define QA strategy for Titan's ecommerce platform.
  • Led mobile and web revamp QA, contributing to a 20% boost in conversion rate.
  • Enabled the successful launch of NPD (new product development) features by working with 15+ developers and internal stakeholders.

Education

Bachelor of Engineering - Computer Science

VITM Indore
8.14 CGPA (2013-2017)

Skills

  • Product roadmapping
  • Customer journey mapping
  • UX research
  • A/B testing
  • Partner Management

Accomplishments

  • Student of the Year – 2017 (Top 1% of 4200 students)
  • First Rank Holder – B.E. Class of 2017
  • Winner – Technical Extempore, IIT Bhubaneswar (2015)
  • Most Promising Student – 2016

Hobbies and Interests

  • Singing
  • Traveling
  • Storytelling through visual media

Personal Snapshot

  • Product Expert for Google Assistant and Google Search; contributing since 2019 by helping users globally.
  • Explored 8+ countries across Asia and the Middle East, embracing new cultures and perspectives.
  • Skydived from 13,000 feet, parasailed in Thailand, and paraglided in Dubai.

Timeline

Associate Product Manager

Zoho Corporation Pvt Ltd
08.2022 - Current

Member of Technical Staff - QA

Zoho Corporation Pvt Ltd
08.2018 - 08.2022

Software Engineer in Test

Titan EyePlus (Titan Company Limited)
07.2017 - 07.2018

Bachelor of Engineering - Computer Science

VITM Indore

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Vaishnavi Upadhyay