Vaisnav Prasath D
Coimbatore
Summary
Production Support Engineer with expertise in banking and critical payment systems, including ACH, FedWire, SWIFT, and ISO20022. Skilled in Docker, Kubernetes, and Azure, with a strong command of real-time monitoring tools such as New Relic. Proven track record in incident management, minimizing downtime in high-pressure environments. Strong analytical skills focused on root cause analysis enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Support Engineer
Vaisnav Prasath
Coimbatore
05.2023 - Current
- Monitored system performance, reporting anomalies to engineering teams for resolution.
- Collaborated with cross-functional teams to effectively address production interruptions.
- Documented processes and solutions for future training and reference purposes.
- Developed automation scripts for routine operational tasks like backups and monitoring.
- Managed Docker and Kubernetes applications, performing regular health checks.
- Core Skills: Experienced in payment systems such as ACH, FedWire, SWIFT, and ISO20022 message processing.
- Proficient in containerization technologies like Docker and Kubernetes, and managing cloud platforms such as AWS and Azure.
- Skilled in real-time monitoring and incident tracking using New Relic, log analysis, and incident monitoring tools.
Hands-on expertise with databases, including MSSQL and MongoDB, for production support and data health checks. - Well-versed in Kafka and Zookeeper for managing message queues and transaction flows.
- Strong understanding of CI/CD pipeline support, containerization best practices, and application deployments.
- Adept at production incident management, ITIL processes, and handling ServiceNow ticketing systems for issue resolution.
Education
Bachelor of Engineering - Computer Science
Sri Shakthi Institute of Engineering & Technology
Coimbatore06-2023
Skills
- System monitoring
- Incident management
- Automation scripting
- Container orchestration
- Cloud management
- Payment systems
- Log analysis
- Database management
- Cross-functional collaboration
- Documentation practices
- Problem solving
- Effective communication
- Analytical thinking
- Backup and recovery
- FedWire
- ACH
- ISO 20022 messages
- SWIFT
Payments and messaging expertise
Affiliations
- Badminton Player
- Wanderlust Enthusiast
- Photography Hobbyist
Certification
- Microsoft Certified: Azure Fundamentals
Accomplishments
- Super Dream Team Awards - Production Support
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Production Support Engineer
Vaisnav Prasath
05.2023 - Current
Bachelor of Engineering - Computer Science
Sri Shakthi Institute of Engineering & Technology