Vaisnav Prasath D

Production Support Engineer

Vaisnav Prasath

Coimbatore

05.2023 - Current

Monitored system performance, reporting anomalies to engineering teams for resolution.
Collaborated with cross-functional teams to effectively address production interruptions.
Documented processes and solutions for future training and reference purposes.
Developed automation scripts for routine operational tasks like backups and monitoring.
Managed Docker and Kubernetes applications, performing regular health checks.
Core Skills: Experienced in payment systems such as ACH, FedWire, SWIFT, and ISO20022 message processing.
Proficient in containerization technologies like Docker and Kubernetes, and managing cloud platforms such as AWS and Azure.
Skilled in real-time monitoring and incident tracking using New Relic, log analysis, and incident monitoring tools.
Hands-on expertise with databases, including MSSQL and MongoDB, for production support and data health checks.
Well-versed in Kafka and Zookeeper for managing message queues and transaction flows.
Strong understanding of CI/CD pipeline support, containerization best practices, and application deployments.
Adept at production incident management, ITIL processes, and handling ServiceNow ticketing systems for issue resolution.

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