Sunny Patil
Application Production Support Engineer
Pune,MH
Summary
Results-driven Production Support Engineer with over 7 years of IT experience in the banking and shipping/logistics sectors, specializing in L1/L2 application production support for mission-critical enterprise applications. Expertise includes incident management, application monitoring, log analysis, SQL troubleshooting, and production issue resolution, complemented by strong hands-on skills in Linux/Unix, Oracle/SQL, ServiceNow, Redmine, Zabbix, ActiveMQ, API/EDI troubleshooting, and ITIL methodologies. Proven track record of supporting the Zodiac Terminal Operating System (TOS) for DP World while effectively collaborating with development, infrastructure, QA, and client teams to ensure SLA compliance and optimal application availability. Recognized for exceptional problem-solving abilities and a commitment to system stability and reliability through team collaboration and adaptability to meet evolving demands.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Production Support Engineer
Intech Creative Services Pvt. Ltd.
09.2024 - Current
- Managed L1/L2 production application support for Zodiac Terminal Operating System (TOS), ensuring application availability and SLA compliance.
- Tracked and managed production incidents, service requests, alerts, and SLAs using Redmine, ServiceNow, teams, and monitoring tools.
- Performed application and server log analysis for troubleshooting to drive incident investigation and identify root cause behind production issues.
- Perform SQL query execution and analysis for database-related troubleshooting and data issue resolution
- Troubleshoot Unix/Linux server application services database connection API EDI and ActiveMQ message-queue issues.
- Improved production reliability through application health checks, service validation, and post-incident verification.
- Coordinated development infrastructure, QA, and client teams to enable deployments, patch releases, and production fixes.
- Authored root cause analysis (RCA) and created incident reports for high-priority recurring production incidents.
- Streamlined release and deployment activities through deployment validation, release notes development, deployment checklist creation, and post-deployment verification.
- Conducted QA/UAT testing to verify application changes across patches, enhancements, and production fixes.
- Up-to-date SOP knowledge base, troubleshooting guides, release notes, deployment documentation, and technical procedures support reliable operations and faster issue resolution.
- Authored functional documentation and mapped process-flow documentation for import, export, transshipment yard operations, gate operations, and backend modules.
- Performed post-deployment verification to confirm functionality, data integrity, and environment readiness.
Production Support Engineer
Matrix HR Technologies
08.2023 - 09.2024
- Coordinated L1/L2 application support across production systems and applications.
- Supervised production system status in real time and provided timely alerts to uphold performance availability and security.
- Coordinated incident handling with ITIL practices, assessing severity, impact, and urgency to determine issue prioritization and escalation.
- Executed production change implementation, release rollouts, deployments, and OS patching, maintaining minimum service disruption.
- Generated daily health reports and transaction reports, issued to client.
- Partnered across functional teams to coordinate new features and enhancements driven by client needs.
- Addressed application issues tied to business requirements and executed troubleshooting within SLA.
- optimized database object handling, including tables, joins, constraints, set operators, and DDL/DML statements.
- Monitored server and application performance through AppDynamics, Grafana, Elasticsearch, Kibana, and New Relic tooling.
Application Support Engineer
UNISTAR SOFTECH PVT. LTD.
07.2018 - 08.2023
- Managed L1/L2 application support centered on UNIX and SQL production support.
- tracked tickets using Remedy and Control-M, assisting production issue resolution.
- Wrote and ran SQL INSERT, UPDATE, DELETE, and other database queries.
- Worked with DML, DDL, and DCL transaction control and data retrieval concepts
- Supported troubleshooting efforts through cross-team collaboration to resolve production issues.
- Coordinated problem-solving, communication, collaboration, and organizational skills to sustain business operations.
- Managed application support tasks through Linux operations and Shell scripting
Education
B.E. - Electrical Engineering
Rajaram Bapu Institute of Technology, Shivaji University
Kolhapur 04.2013 - 05.2017
Skills
SLA compliance and management
Skilled in troubleshooting Linux, Unix, and Windows systems
Database management skills
Shell scripting proficiency
Experienced with ServiceNow, Redmine, and JIRA
Proficient in Zabbix for system monitoring
API troubleshooting skills
Skilled in operating Zodiac Terminal System
Release deployment coordination
Quality assurance testing
Incident and change management expertise
Operational documentation
System troubleshooting
PERSONAL DETAILS
- Date of Birth: 17th July 1995
- Aadhaar Number: 5375-7735-3951
- PAN Number: DMZPP2150Q
- Permanent Address: 24, Shri Krishna Colony, Near Jain Plaza, Dondiacha Road, Shahada, Dist. Nandurbar, Pin Code - 425409
- Place: Pune
Timeline
Production Support Engineer
Intech Creative Services Pvt. Ltd.
09.2024 - Current
Production Support Engineer
Matrix HR Technologies
08.2023 - 09.2024
Application Support Engineer
UNISTAR SOFTECH PVT. LTD.
07.2018 - 08.2023
B.E. - Electrical Engineering
Rajaram Bapu Institute of Technology, Shivaji University
04.2013 - 05.2017