VAITHIANATHAN R
Summary
ITIL V2 Master, MCP Windows 7 and PRINCE 2 trained with wide experience in Remote Infrastructure Service Delivery Management, IT Infrastructure Management and Program Management both offshore and onsite. Demonstrated hands-on managing client engagement, gathering new opportunities, optimizing resources & disaster recovery. In-depth knowledge on defect reduction, automation and value realisation. Possess competence in strategic account management with distinction of driving new IT initiatives, designing corporate infrastructures & contributing in achievement of organizational objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate General Manager – Client Support Services
HCLtech IMITED
Chennai
05.2022 - Current
- Delivery Head for strategic large accounts delivery and operation
- Client Relationship and Stakeholder management
- Profit management and billing
Senior Delivery Manager – IT Infrastructure Services
ZONES CORPORATE SOLUTIONS PVT LTD
Bangalore
11.2020 - 05.2022
- Group account delivery for multiple projects in US and UK
- Handling a team size of 100+ resources
- Remote Infrastructure Management, End user computing, cloud operations
Senior Program Manager – Infra Shared Services Head (IMS – Cloud Support Operations)
TECHWAVE Consulting India PVT LTD
Hyderabad
12.2018 - 11.2020
- Heading Service Delivery functions for entire Network Operations Centre (NOC) catering to multiple clients across Geographies
- Cloud Services Operations – On-Prem to Cloud Migration and steady State support operations
- Ensure end-to-end delivery of services for all clients under NOC Scope
- Oversee and be responsible for Transition and Transformation projects
- Providing Strategic direction on New business opportunities (RFPs)
Delivery Manager
WIPRO Technologies Limited
Chennai
09.2017 - 11.2018
- Supporting service delivery functions to ensure end-to-end ownership of incidents and problems
- Ensuring appropriate standards (corporate, industry, national and international) are adhered to
- Gathering client requirements, collecting data, delivering analysis and resolving the problems
- Client: Woolworths Retail, Sydney, Australia
- Role: Service Delivery Manager
- Working on several technologies including VMWARE, VBLOCK, VXRACK, CITRIX, NS, WIN2016 AD, EMC VMAX, ISILON, Networker, Data Domain, Oracle RAC, INFORMIX, SQL, Always on, IBM Tivoli, CA Suite (ITCA/ UIM/ APM/ Spectrum)
- Highlights: Stabilized and improved offshore operations health by implementing CSIP action items
- Changed turnaround of the overall Delivery Maturity Index from Red to Green within 3 months (as committed)
- Enhanced and secured customer trust and goodwill by migrating from shared resource model to a dedicated model
- Set up right governance by controlling & streamlining Backlogs
- Efficiently automating and cross skilling to optimize the resources for cost reduction
Group Operations Manager
HCL Technologies Limited
Chennai
04.2012 - 09.2017
- Providing strategies to the leadership team for continued improvement in effectiveness & efficiency of business
- Holding review meetings to monitor progress of the project as per schedule and budgets
- Providing estimations and review services along with developing and sustaining effective relations with clients to ensure repeat / referral services
- Client: Lafarge Holcim, France/ Spain
- Role: Service Delivery Manager
- Managed offshore delivery for 2 Paris based Data Centres
- Devised proper contingency plans to handle any crisis situations by improving quality and response time
- Worked on end to end infrastructure using VMWARE, VBLOCK, VXRACK, Citrix, NS, WIN2016 AD, EMC VMAX, ISILON, Networker, Data Domain, RHEL, UBUNTU, HPUX, Oracle RAC, GRID, CISCO N 7K, ACE, MS SCOM, SCCM and NNM
- Transformed client’s environment from physical to virtual in 18 months with minimal impact
- Ensured no compromise on quality and also ensured setting up the right governance to control backups
Project Manager
Health Alliance Limited
12.2013 - 10.2014
- Accomplished Desktop Migration project for an Health Care IT Service Provider for more than eighteen thousand systems across all the district health board (DHB) in Auckland
- Ensured timely remediation and corrective action for all potential risks and gaps
Service Delivery Manager
HCL Technologies Limited
Chennai
04.2012 - 11.2013
- Managed the entire transition of support services from Incumbent to vendor with minimal impact of operational SLAs
- Supported clients current and upcoming technologies by performing ongoing assessment and readiness of resources
- Client: VISA INC – Visa Payment Services (Now WireCard), Singapore
Program Manager
IBM India (P) Limited
Chennai
02.2011 - 04.2012
- Met deadlines without compromising quality norms & adhering to SLAs
- Handled daily operations to ensure that the infrastructure is up & running
- Gathered client requirements and devised solutions accordingly thereby ensuring a positive customer experience
- Client: AVIS Cars, US
Service Delivery Manager
IBM India (P) Limited
Chennai
09.2009 - 03.2011
- Met deadlines without compromising quality norms & adhering to SLAs
- Handled daily operations to ensure that the infrastructure is up & running
- Gathered client requirements and devised solutions accordingly thereby ensuring a positive customer experience
- Client: Astra Zeneca, UK
Client Support Manager - Operations
HP India
Bangalore
02.2006 - 09.2008
Senior Technical Support Representative
Computer Associates
Chennai
11.2000 - 02.2006
Education
M.Sc. - Information Technology
Sikkim Manipal University
01.2004
B.Sc - Chemistry
S.I.V.E.T College
Gowrivakkam, Chennai01.1993
Skills
- Infrastructure Service Delivery
- Cloud Service Operations
- Automation and Dev Ops
- Customer Relationship
- Workload Migrations to cloud
- Risk Management
- Business Continuity Planning
- Cost Optimization
- People Management
Areasofcoreexpertise
- Infrastructure Service Delivery
- Cloud Service Operations
- Automation and Dev Ops
- Customer Relationship
- Workload Migrations to cloud
- Risk Management
- Business Continuity Planning
- Cost Optimization
- People Management
Certification
- PRINCE 2 Certified
- ITIL V2 Master Certified
- Azure Foundation Certified
- MCP Windows 7 Certified
- Trained in PMP & ITIL V3
Technicallandscapesservices
- Physical and Virtual Infra (Migration from Physical to Virtual)
- Cloud Implementation and Integration (MS AZURE - as part of nextgen hosting solutions / IMS Cloud Ops)
- Automation and DevOps (Build and Provisioning)
- Deployment and Distribution (SCCM/ITCA/RHEL-Spacewalk/ Landscape (UBUNTU)
- IT Infrastructure Testing
- DR and BCP (SRM)
Passportvalidtill
R910466
Valid Thru 03/11/28
Languages
- English
- Tamil
- Hindi
Personal Information
- Passport Number: R9710466
- Date of Birth: 05/23/72
Timeline
Associate General Manager – Client Support Services
HCLtech IMITED
05.2022 - Current
Senior Delivery Manager – IT Infrastructure Services
ZONES CORPORATE SOLUTIONS PVT LTD
11.2020 - 05.2022
Senior Program Manager – Infra Shared Services Head (IMS – Cloud Support Operations)
TECHWAVE Consulting India PVT LTD
12.2018 - 11.2020
Delivery Manager
WIPRO Technologies Limited
09.2017 - 11.2018
Project Manager
Health Alliance Limited
12.2013 - 10.2014
Group Operations Manager
HCL Technologies Limited
04.2012 - 09.2017
Service Delivery Manager
HCL Technologies Limited
04.2012 - 11.2013
Program Manager
IBM India (P) Limited
02.2011 - 04.2012
Service Delivery Manager
IBM India (P) Limited
09.2009 - 03.2011
Client Support Manager - Operations
HP India
02.2006 - 09.2008
Senior Technical Support Representative
Computer Associates
11.2000 - 02.2006
M.Sc. - Information Technology
Sikkim Manipal University
B.Sc - Chemistry
S.I.V.E.T College
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