Vakeeson Trotsky
Chennai
Summary
With over 10 years of progressive experience in customer service, documentation within the freight and shipping industry, I have honed My skills at companies like Freight Bridge, Bhavani Shipping Services, and Cargo Partner Logistics India Pvt Ltd. My expertise includes managing customer inquiries, overseeing documentation processes, and driving sales initiatives. As a Senior Executive, have effectively handled sea cargo operations and consistently met and exceeded customer expectations. Adept at building strong client relationships and ensuring seamless operations. Looking to leverage My skills and experience to drive customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive
Freight bridge logistics India pvt ltd
06.2014 - 03.2015
- Company Overview: Carrier started as executive documentation weekly planning consolidation far east s gulf countries preparing HBL s SI submission follow up customers for week planning updating schedule status of the shipment
- Carrier started as executive documentation weekly planning consolidation far east s gulf countries preparing HBL s SI submission follow up customers for week planning updating schedule status of the shipment
Customer Service Executive
Bhavani Shipping services
06.2018 - 01.2021
- Company Overview: satisfaction by implementing a new customer feedback system and resolving issues promptly
- Import manifest closing inventory check up updating DO to customers
- Satisfaction by implementing a new customer feedback system and resolving issues promptly
Senior Executive
Robinsons Cargo And Logistics
03.2016 - 01.2021
- I increased client satisfaction by 15% by implementing a new customer feedback system and resolving issues promptly. I also led a cross-functional team to successfully implement a new inventory management system, which resulted in a 25% reduction in inventory holding costs. In addition, I handled Chennai export sea freight shipments from Tuticorin. Company Overview: Achieved a 15% increase in client satisfaction by implementing a new customer feedback system and resolving issues promptly
- Led a cross-functional team to successfully implement a new inventory management system, resulting in a 25% reduction in inventory holding costs
- Also handled Chennai export sea freight shipments from Tuticorin
- Achieved a 15% increase in client satisfaction by implementing a new customer feedback system and resolving issues promptly
- Led a cross-functional team to successfully implement a new inventory management system, resulting in a 25% reduction in inventory holding costs
- Also handled Chennai export sea freight shipments from Tuticorin location
Senior Executive
Cargo Partner Logistics
01.2021 - Current
- Company Overview: At cargo-partner, role as Senior Executive Sea Cargo is rooted in an unwavering commitment to operational excellence, with a focus on documentation control and customer reporting that has enhanced our logistical capabilities
- With over 10 years of industry experience, analytical approach has consistently driven process optimizations, ultimately improving service delivery
- In my tenure, the team and I have elevated customer satisfaction by implementing rigorous document tracking systems and fostering strong client relationships
- These strategic insights and improvements have not only supported cargo-partner's mission but have also solidified our position as a trusted provider of high-quality logistic solutions
- Handled both Tuticorin s Chennai export import operations
- At cargo-partner, my role as Senior Executive Sea Cargo is rooted in an unwavering commitment to operational excellence, with a focus on documentation control and customer reporting that has enhanced our logistical capabilities
- With over 10 years of industry experience, my analytical approach has consistently driven process optimizations, ultimately improving service delivery
- In my tenure, the team and I have elevated customer satisfaction by implementing rigorous document tracking systems and fostering strong client relationships
- These strategic insights and improvements have not only supported cargo-partner's mission but have also solidified our position as a trusted provider of high-quality logistic solutions
- Handled both Tuticorin s chennai export import operations
Education
MBA/PGDM -
Bhartiyar University
01.2013
B.B.A/ B.M.S -
Bhartiyar University
01.2011
XIIth - English
01.2008
Xth - English
01.2006
Skills
- Export documentation
- Shipping line operations
- Export import
- Export import documentation
- Freight forwarding
- Sea freight
- Ocean freight
- Export logistics
- Freight management
- Customs documentation
- Export management
- Cargo Operations
- Planning
Languages
English
Tamil
Coursescertifications
CargoWise Certified Specialist 03/26
Total Experiance
Total Experience: 11 Years 0 Month
Certification
CargoWise Certified Specialist
Additional Information
Date of Birth:09.01.2024
Martial status:Marrried
Timeline
Senior Executive
Cargo Partner Logistics
01.2021 - Current
Customer Service Executive
Bhavani Shipping services
06.2018 - 01.2021
Senior Executive
Robinsons Cargo And Logistics
03.2016 - 01.2021
Executive
Freight bridge logistics India pvt ltd
06.2014 - 03.2015
MBA/PGDM -
Bhartiyar University
B.B.A/ B.M.S -
Bhartiyar University
XIIth - English
Xth - English
CargoWise Certified Specialist
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