Vandana

• Previously worked as a Holiday Expert at MakeMyTrip, where I consistently delivered exceptional customer service to diverse customer queries.
• Recognized as the Best Performer for outstanding sales performance.
• Possess comprehensive knowledge Hospitality, Tour and Travel.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.

Responsibilities:

Provided timely and professional support to clients via email, phone, and chat.

Managed workload independently and met performance metrics while working remotely.

Maintained accurate records of customer interactions using My Desk tools.

Collaborated with cross-functional teams through virtual platforms like Zoom etc.

• Provided personalized travel itineraries based on client preferences and budgets.
• Coordinated with suppliers to secure accommodations, transportation, and activities.
• Researched destinations to offer insights on culture, attractions, and safety tips.
• Make customized itineraries by own and do costings.