vandana mishra

• Prepared and presented weekly collection reports to share with the CEO and industry head, providing insights into the company's financial health and highlighting areas for improvement.
• Managed bank statements and addressed all payment-related queries, ensuring accuracy and transparency in financial transactions.
• Led communication efforts with a diverse portfolio of 300+ clients for B2B payment collection every week, utilizing a combination of emails and phone calls.
• Conducted TDS follow-up activities, ensuring the collection of TDS amounts and maintaining compliance with tax regulations.
• Conducted detailed reconciliation between SAP and financial sheets, proactively identifying and resolving discrepancies to minimize differences and maintain financial accuracy.
• Expertly handled the end-to-end customer onboarding process.
• Managed the vendor registration process, streamlining procedures for efficient and compliant vendor relationships.
• Executed receipt posting in SAP, maintaining accurate and up-to-date financial records.
• Managed revenue tracking reports, updating data every month to provide accurate insights into the company's financial performance.
• Communicated effectively with clients regarding outstanding payments, arranging for rectification and resolution..
• Proactively engaged with customers to discuss past-due accounts, negotiating effective payment plans for resolution.
• Responded promptly to customer inquiries, delivering detailed account information and exceptional customer service.
• Processed payments accurately, applying them to customer balances.
• Reviewed debits and credits to rectify deficiencies, conducting investigations into the nature and appropriateness of financial transactions.

• Conduct outbound calls to customers, reminding them of upcoming installment due dates.
• Initiate reminder calls to delinquent customers who have failed to make EMI payments, aiming to facilitate timely resolution.
• Clearly communicate the consequences to customers of not paying on time, ensuring a thorough understanding of potential outcomes.
• Effectively manage a high volume of over 200 customer calls per day, demonstrating efficiency and effective time management.
• Consistently achieve and exceed set collection targets, exceeding performance levels by more than 100%.
• Collaborate with colleagues, providing support and assistance to help them achieve their individual and team targets.
• Demonstrate creativity and resourcefulness in developing innovative solutions to enhance the collection process.
• Exercise leadership capabilities by motivating and inspiring team members, contributing to a positive and high-performing work environment.
• Complete paperwork associated with customer interactions, promptly recognizing discrepancies and addressing them for resolution.

• Worked on diverse processes, including payment posting, TRUEice, AMC Returns, denials management, Demo Entry, and charge Entry.
• Successfully navigated and utilized IMAGINE and PHIcare software for efficient workflow management.
• Demonstrated adaptability and quick learning in a dynamic and fast-paced environment.
• Consistently met tight deadlines, ensuring accuracy and efficiency in task execution.

• Customer Relationship Building:Utilized strong persuasion and active listening skills to build and foster positive relationships with customers.
  
• Inbound and Outbound Calls:Managed a high volume of approximately 200 inbound and outbound call requests daily, addressing inquiries and providing information to existing customers.
  
• Needs Assessment:Asked pertinent questions to understand customer requirements, ensuring a personalized and effective response.
  
• Product Promotion:Informed current and prospective customers about new or upgraded products, contributing to increased awareness and sales opportunities.
  
• Data Management:Recorded and updated customer information in online systems, maintaining accurate and organized records.
  
• Sales Follow-Up:Proactively followed up with customers to solicit further sales, maximizing revenue opportunities.
  
• Sales Reporting:Completed daily and weekly sales reporting using assigned tools, providing valuable insights into performance metrics.
  
• Product and Service Expertise:Effectively answered questions about company offerings with knowledgeable responses about products and services, enhancing customer understanding and confidence.
  

• Customer relationship
• Resolved problems, improved operations and provided exceptional service
• Gained extensive knowledge in data entry, analysis and reporting
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Paid attention to detail while completing assignments

GPA: 66.40