Vanessa Antonette Bellard
Chennai
Summary
Organized Deputy Manager with strong leadership, customer service, and sales expertise. Proficient in scheduling, merchandising, cash handling, and inventory management. Trustworthy, reliable, and always professional. Strategic leader in the management field, known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Deputy Manager – (Team Leader)
SPR India Builders (SPR CITY)
Chennai
11.2022 - Current
- Evaluated individual and team business performance, and identified opportunities for improvement.
- Coordinated with other departments to ensure smooth functioning of activities.
- I interviewed prospective employees and provided input to HR on hiring decisions.
- Prepared monthly progress reports detailing achievements against set targets.
- Held regular one-on-one meetings with employees to review performance, priorities, and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with fellow employees, vendors, and other parties to achieve smooth coordination of activities, risk remediation, and follow-up.
- Maintained records of all operational activities for future reference.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Assistant Manager -TL
Casagrand
Chennai
09.2018 - 09.2021
- Arranging site visits (customers to come and visit sites, have a look at the project, and move on to sales).
- I was promoted to Team Leader and achieved my team's target with 90%, and I was awarded as the best debutant TL.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Research Analyst
Merit Software Group
Chennai
07.2009 - 04.2018
- Interact with clients through emails daily.
- Managed day-to-day operations within the research department while ensuring compliance with company policies.
- Created dashboards displaying key performance indicators that were used by management for decision making purposes.
- Maintained up-to-date knowledge of best practices related to research methodology and analytics techniques.
- Identified areas of improvement within existing processes by conducting a thorough review of current practices.
- Analyzed sales data to understand product performance and identify areas for improvement.
- Worked with cross-functional teams to achieve goals.
- Under propagation for SME (Subject Matter Expert).
Senior Customer Support Executive
AllSec Technologies
Chennai
05.2006 - 11.2007
- Tracked incoming calls, emails and online chats using helpdesk ticketing systems.
- Maintained records of all interactions with customers for future reference and analysis.
- Analyzed customer feedback data to identify opportunities for improvement of customer support services.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Developed and implemented customer service policies, procedures and standards.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Guest Relations Executive
The Park
Chennai
10.2005 - 04.2006
- Updated and maintained databases with current information.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Generated monthly reports detailing changes in occupancy rates at the hotel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Tracked guest feedback to identify areas of improvement within the organization.
- Provided guest assistance and information regarding local attractions and points of interest.
- Provided exceptional customer service to all guests throughout their stay.
- Resolved guest complaints in a professional and courteous manner.
- Oversaw services in lobby and guest lounge spaces.
Telephone Operator
ITC Park Sheraton
Chennai
02.2005 - 04.2006
- Operated telephone switchboard and routed calls to correct destination. (VIA AT&T Board)
- Responded to customers' requests for assistance with various issues they were having.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Answered incoming calls in a professional, courteous and timely manner.
- Utilized paging technology within organization to connect quickly with key people.
- Operated telephone switchboard to provide information, take messages and forward calls.
Education
B.A - English Literature
Madras University
Chennai,India08-2005
P.G.D.C.A - Computer Course
Kathiraveyan Institute
Kallakurchi,India06-2003
High School Diploma -
St.Francis Xavier Anglo Indian Hr.Sec.School
Chennai04-2002
Skills
- Performance evaluation
- Team coordination
- Employee training
- Data analysis
- Reporting skills
- Customer service
- Project management
- Reporting and documenting
- Sales coordination
- Report preparation
- Time management
Accomplishments
- Received awards for Best SV TL, achieving 90% Consistently from Apr'24 to Oct'24
- Received awards for Best SV TL, achieving 85% in the first month of joining
- Received awards for Best Debutant for SV TL J2 2020-2021
- Received awards for Best Site Visit Coordinator (Every Quarter) 2019-2020
- Received an award for the coordination and success of the Casagrand Athens launch
Timeline
Deputy Manager – (Team Leader)
SPR India Builders (SPR CITY)
11.2022 - Current
Assistant Manager -TL
Casagrand
09.2018 - 09.2021
Senior Research Analyst
Merit Software Group
07.2009 - 04.2018
Senior Customer Support Executive
AllSec Technologies
05.2006 - 11.2007
Guest Relations Executive
The Park
10.2005 - 04.2006
Telephone Operator
ITC Park Sheraton
02.2005 - 04.2006
B.A - English Literature
Madras University
P.G.D.C.A - Computer Course
Kathiraveyan Institute
High School Diploma -
St.Francis Xavier Anglo Indian Hr.Sec.School
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