Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Vanitha Gorli

Vanitha Gorli

Visakhapatnam

Summary

A committed and reliable support engineer with 3 years of experience in application support, incident management, problem management, and escalation handling. Throughout my career, I've consistently played a key role in refining processes between cross-functional teams to enhance deliverables. With strong analytical and communication skills, I excel in problem-solving and am adept at making optimistic and prudent decisions, always mindful of their impact and the required effort.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer

Infosys Limited
Hyderabad
10.2021 - Current
  • Worked as an Operations specialist for Adidas Retail (EMEA/NAM).
  • Coordinated the release and deployment of applications on over 60 POS hardware monthly.
  • Coordinated with cross-functional teams to handle P1 issues and escalations.
  • Managed various retail projects as a consultant, specializing in application migrations.
  • Implemented automation for support tasks and application monitoring, enabling proactive issue resolution.
  • Problem Management and Root Cause Analysis
  • Process Definition and Process enhancements for better deliverables.
  • Presented weekly status reports to clients.
  • Led end-to-end retail store creation and deletion process for EMEA and NAM markets.
  • Onboarded numerous new team members and provided mentorship.
  • Led IT operations Team in a notable hardware replacement initiative spanning 225 stores throughout the EU market

Systems Engineer

Infosys Limited
Hyderabad
01.2021 - 10.2021
  • Supported IT operations for retail applications in 700+ stores across EU and NAM markets.
  • Created ServiceNow dashboards that enhanced incident tracking statistics.
  • Resolved Java-based Point of Sale application issues for both EMEA and NAM markets
  • Incident Champion handling 60+ Incidents every month
  • Coordinated between cross-functional teams to streamline processes and enhance deliverables.
  • Developed and managed documentation for various systems, including installation procedures, operation guidelines, and user manuals.
  • Deployed client workstations with appropriate software packages utilizing automated deployment tools.
  • Selected as point of contact (POC) for supporting store life cycle activities, ensuring smooth opening of multiple new stores by coordinating with business teams.

Education

BACHELOR OF TECHNOLOGY - Electronics And Communication Engineering

Vignan Institute Of Information Technology
Visakhapatnam
04-2021

Skills

  • Omnichannel POS by GK
  • MySql
  • Unix
  • Powershell
  • Service Now
  • Jira
  • Incident Management
  • Jenkins
  • Grafana
  • Icinga
  • Problem Solving
  • Presentation Skills
  • Maintaining the response/resolution SLAs

Languages

Telugu
First Language
English
Advanced (C1)
C1

Certification

SAP OMNICHANNEL by GK Software

Unix and shell scripting by Infosys

RDBMS and SQL by Infosys

Accomplishments

  • Award for best performance from client (Adidas)

Timeline

Senior Systems Engineer

Infosys Limited
10.2021 - Current

Systems Engineer

Infosys Limited
01.2021 - 10.2021

BACHELOR OF TECHNOLOGY - Electronics And Communication Engineering

Vignan Institute Of Information Technology

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Vanitha Gorli