Vikas Sundriyal
Delhi
Summary
Overall 8 yrs. Of Experience in IT Support/POS application. Currently working with Hippo Homes PVT LTD. Vsundriyal16@gmail.com +91-7042823304.
Passionate to learn new things with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.
Overview
11
11
years of professional experience
Work History
Application Support Engineer
Hippo Homes(Dalmia Bharat Group)
Delhi
11.2022 - Current
- B2B and POS (Point Of Sale) Implementation, support and management.
- B2B (Ecomm) and POS application's change management, application enhancement, analysis and delivery.
- Handling data Integration' between Ecommerce, POS, OMS and SAP.
- Handling SAP related issue.
- Coordination with application venders and in-house development team for project development status and bug fixing if any in running application.
- Supervise daily operational activities.
- Transactions monitoring and resolution if any failure
- Support on order, Refund, Article and pricing related issues
- Coordination with L2 & L3 teams for SAP and POS related issue.
- Analysis the sales order failure/mismatched before forwarding to concern team.
- Dealing with ISP for Link Issue
- Vendor Co-ordination
- Worked with individual IT project managers to ensure goals were aligned.
Team Leader
Sysnet Global Technologies Pvt. Ltd
Gurugram
09.2021 - 10.2022
- Deployed at Walmart India project.
Senior Remote Support Engineer
Sysnet Global Technologies Pvt. Ltd
Gurugram
10.2020 - 04.2021
- Deployed at Walmart India project.
Senior Remote Support Engineer
Megna InfoTech (India) Pvt.Ltd
Gurugram
10.2017 - 09.2020
- Deployed at Walmart India.
Senior system engineer
Megna InfoTech (India) Pvt.Ltd
Delhi
02.2016 - 09.2017
- Deployed at IBM BSC Max healthcare Project
System Engineer
SP Computer Pvt.Ltd
Noida
12.2013 - 05.2015
- Deployed at Rockwell Automation.
Education
B.A Program From Delhi University
Intermediate from CBSE board (New Delhi)
High School from CBSE board (New Delhi)
Skills
Hardware
- Printer/Scanners/Zebra Card printers/Zebra Label printers/Printronix Printer/Card printers
- HHT device/EDC Machines
- POS Machines
- Kronos
Software
- SAP
- UPOS
- GK POS
- Postman
- AD
Ticketing Tools
- Manage Engine
- Service Now
- Sapphire
- HP Service Now
Technicalqualifications
2 Years of Diploma in Advanced Software technology (O & A Level) from NSIC OKHLA New Delhi.
Personal Information
- Father's Name: Mr. L.P Sundriyal
- Date of Birth: 08/16/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
Hereby I declare that the above details are true and correct to the best of my knowledge.
Timeline
Application Support Engineer
Hippo Homes(Dalmia Bharat Group)
11.2022 - Current
Team Leader
Sysnet Global Technologies Pvt. Ltd
09.2021 - 10.2022
Senior Remote Support Engineer
Sysnet Global Technologies Pvt. Ltd
10.2020 - 04.2021
Senior Remote Support Engineer
Megna InfoTech (India) Pvt.Ltd
10.2017 - 09.2020
Senior system engineer
Megna InfoTech (India) Pvt.Ltd
02.2016 - 09.2017
System Engineer
SP Computer Pvt.Ltd
12.2013 - 05.2015
B.A Program From Delhi University
Intermediate from CBSE board (New Delhi)
High School from CBSE board (New Delhi)
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