Hi, I’m
Vanshidhar Jha
Quality Manager
Bengaluru,Karnataka
Summary
Results-driven leader with expertise in quality management, process optimization, and automation. Proven track record of leading Lean Six Sigma projects, achieving up to 80% AHT reduction and substantial cost savings in US Healthcare and Life Insurance. Skilled at aligning operational improvements with business goals, fostering collaboration, and driving performance through strategic initiatives. Dedicated to continuous improvement, efficiency gains, and exceeding key metrics.
Overview
10
years of professional experience
3
Certificates
Work History
Ethos Life
Quality Manager
6 2024 - Current
Job overview
- Spearheaded quality assurance initiatives across multiple teams, optimizing tailor-made parameters, and improving operational efficiency by 80%.
- Led the integration of automated processes in Salesforce (SFDC), reducing case allocation time by 30% and enhancing workflow transparency.
- Managed a QA team, driving a 20% reduction in defects through continuous audits, stakeholder collaboration, and strategic process improvements.
EXL Services Pvt Ltd
Senior Reporting Analyst
07.2021 - 06.2024
Job overview
- Managed eligibility and benefits inquiries, enhancing regulatory compliance, and boosting customer satisfaction by 25%.
- Served as the primary contact for provider business lines, efficiently resolving claims disputes and streamlining processes for a self-funded commercial plan.
- Developed an Excel-based solution that reduced process waste by 40%, addressing quality trends, and improving documentation accuracy.
iEnergizer
Senior Process Associate
02.2021 - 07.2021
Job overview
- Streamlined provider call handling processes, reducing wait times by 35% and improving overall efficiency.
- Processed and managed medical records, ensuring regulatory compliance and accuracy in data handling.
- Consistently managed 60-80 calls daily, maintaining high productivity, and meeting performance targets.
Wipro
Benefits Operations Administrator
05.2018 - 07.2019
Job overview
- Managed employee benefits administration for Securitas, ensuring seamless support and operational efficiency.
- Collaborated with Onshore and IT teams to optimize the in-house application (TBA), enhancing system performance and workflow.
- Led a LEAN project that reduced AHT and improved team efficiency, earning the prestigious Illuminated Award.
Metlife GOSC
Senior Insurance Associate
12.2014 - 04.2018
Job overview
- Awarded 'MetLife Accolades 2017' and 'Best in Class' for exceptional performance and leadership.
- Led 7 Lean Six Sigma projects, automating processes and reducing AHT by 80%, resulting in annual savings of approximately $22,000.
- Trained, audited, and managed a team of 5, fostering continuous improvement and driving operational excellence.
Education
IIMT College of ManagementGreater Noida, India
BBA from Business Administration And Management
04.2001
Skills
Automation & AI : Generative AI, Quality Automation, Robotic Process Automation Leadership & Management: Stakeholder Management, Strategic Planning, Team Management, Change ManagementData & Analysis: Data Analysis & Reporting, Metrics & Trend AnalysisProcess & Quality: Process Automation, Lean Six Sigma, Process Improvement, Quality ManagementAutomation & AI: Generative AI, Quality Automation, Robotic Process Automation
Timeline
Senior Reporting Analyst
EXL Services Pvt Ltd
07.2021 - 06.2024
Senior Process Associate
iEnergizer
02.2021 - 07.2021
Benefits Operations Administrator
Wipro
05.2018 - 07.2019
Senior Insurance Associate
Metlife GOSC
12.2014 - 04.2018
IIMT College of Management
BBA from Business Administration And Management
04.2001
Quality Manager
Ethos Life
6 2024 - Current
Certification
Generative AI
Languages
Hindi
English
Projects
- Lost_Owner : Automated data entry, reducing AHT from 7:42 to 3:35 minutes and saving ~53% time per transaction.
- Operation_Outlook : Optimized Outlook configuration, reducing attachment download time to 0:00 and achieving a 99% reduction in waiting time.
- SupportCenter_Semplificare : Developed an Excel-based keyword search tool, significantly enhancing document verification speed and accuracy.
- Memopad_Metway : Standardized processes, reducing AHT from 1:03 to 0:45 minutes, resulting in ~29% time savings.
- A Click Away : Created an MS-Excel tool to streamline application login, reducing AHT from 0:54 to 0:15 minutes and saving ~72% time, awarded "Best in Class Value Story".