Varanasi Gowrisankar
Visakhapatnam
Summary
To build a long-term career in profession with an opportunity for career growth. To use my skills in the best possible way for achieving the organization / company's goals. To enhance my professional skills in a dynamic and stable work place. Seeking a responsible with an opportunity for professional challenges.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Collection Executive
Finnable private ltd
Visakhapatnam
08.2022 - Current
- Contacted customers with delinquent accounts to solicit payment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Payment arrangements with customers in order to settle past due accounts through negotiations and communication.
- Identified trends in customer payment behavior by analyzing data from various sources.
- Ensured compliance of collection activities
- Provided feedback about customer service issues that may be impacting payment behaviors.
- Tracked progress of all outbound collection activity including contact attempts, settlements.
Debt recovery team leader
Hallmark agency
Visakhapatnam
02.2021 - 06.2024
- Handles the day to day management of collection agents and advisors, acting as a middle point between these staff and the senior recovery officer.
- To develop and execute debt recovery processes to provide a standard and unified framework with regards to recovery of debt, progression of cases, recovery cycles, use of bailiffs and collection agencies, court action and write off of debt.
- Responsible for recovering delinquent and written off debits and entitled to solve all matters relating to loan and solution must be flexible according to the borrower's situation.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Manage a portfolio of credit control, resolve debt related queries from intermediary business channels customers to resolve outstanding funds and resolve the unpaid debt.
Debt recovery agent
Hallmark agency
Visakhapatnam
01.2017 - 02.2021
- Collecting overdue payments from borrowers on behalf of banks and other financial institutions.
- Find people who owe the money from overdue loans and bills and pursue the debt owed by customers and businesses for banks and financial institutions.
- Contact customers to remind customers of payment schedule and obtain relevant payments. Follow up overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
Sales executive
Country club Hospitalities and Holidays
Hyderabad
01.2014 - 10.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Data entry operator
CAP-Plan Project -NGO
Hyderabad
03.2011 - 11.2013
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Sent completed entries for evaluation and final approval.
- Maintained files, records of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
Mentor
Magic Bus foundation -NGO
Visakhapatnam
01.2010 - 12.2011
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
Education
Bachelor of Science - Mathematics, Computer Science
Royal Degree College
Hyderabad 06.2009 - 06.2012
Intermediate Certificate - MPC
Gowtham Junior College
Hyderabad 06.2006 - 03.2008
SSC -
CBM Aided High school
Skills
- Committed and confident
- Quick learner
- Customer negotiations
- Payment arrangements
- Compliance management
- Customer relationship management
- Portfolio management
- Team leadership
- Training development
- Problem solving
- Process improvement
- Debt recovery expertise
- Strong negotiation skills
- Data entry skills
Languages
- English
- Telugu
- Hindi
Extracurricular Activities
Computer knowledge - Basics, MS office, report drafting, data entry.
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Personal Traits
- Self-confident and hardworking.
- Innovative in thoughts.
- Decision Making.
- Leadership qualities.
- Good listener.
- Committed and confident.
- Calm under pressure.
- Goal oriented.
- Maintain target vision.
- Quick learner.
- Effective and strong communication with the clients.
Personal Information
- Father's Name: v. Venkata ramana
- Date of Birth: 04/04/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Collection Executive
Finnable private ltd
08.2022 - Current
Debt recovery team leader
Hallmark agency
02.2021 - 06.2024
Debt recovery agent
Hallmark agency
01.2017 - 02.2021
Sales executive
Country club Hospitalities and Holidays
01.2014 - 10.2016
Data entry operator
CAP-Plan Project -NGO
03.2011 - 11.2013
Mentor
Magic Bus foundation -NGO
01.2010 - 12.2011
Bachelor of Science - Mathematics, Computer Science
Royal Degree College
06.2009 - 06.2012
Intermediate Certificate - MPC
Gowtham Junior College
06.2006 - 03.2008
SSC -
CBM Aided High school