Varsha Parmar

My Role

• Analyze successful shows in the Growth team, and recommend further production.
• Lead and manage the complete project for a fantasy show, coordinating with editors, and producers.
• Ensure the timely launch of the show by overseeing all production and scheduling responsibilities.
• Manage resource allocation for editors and producers, determining workload distribution across different shows.
• Oversee the show-releasing project, ensuring episodes are released on time, after coordination with producers.
• Independently lead and manage research projects of all complexities, collaborating with stakeholders.
• Identify potential risks affecting timelines or quality, and implement mitigation strategies.
• Ensure project expectations are met regarding quality and deadlines.
• Gather and review necessary materials (e.g., questionnaires, images, video files, and reports).
• Keep project schedules updated in real time, and resolve any clarifications.
• Review and provide feedback on shows, links, before releasing them for users.
• Analyze, interpret, and prepare field reports with meaningful insights.
• Serve as a key liaison between the Operations team and Editors & producers to ensure on-time and quality deliverables.

• I currently lead operations in the SCAR Service Complaints and Requests Department for Bangalore and NCR cities
• Managing a team of 10 Customer Experience Managers, I oversee 55 properties with an inventory of over 2500 beds
• I optimize operational efficiency by delivering superior services and resolving issues via email with a 4-5-day turnaround time
• I handle over 100 customer tickets daily, managing First Response and Solved statuses in Zendesk
• Additionally, I create daily, weekly, and monthly reports using Microsoft Excel and identify process bottlenecks, implementing necessary adjustments for improved operational performance

• I performed operational functions on the Nblik platform, utilizing Google Sheets and Google Forms to streamline processes
• I onboarded new writers and readers to the platform, enhancing community engagement
• Additionally, I connected and communicated with numerous writers across multiple social media platforms, fostering strong relationships and facilitating smooth operations