Summary
Overview
Work History
Education
Languages
Timeline
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Varsha Pawar

Varsha Pawar

Pune

Summary

Dedicated professional with proven expertise in client relationship management, problem resolution, and effective communication. Committed to delivering customer service excellence and maintaining accurate records to drive client satisfaction.

Overview

12
12
years of professional experience

Work History

Information Process Enabler

Tata Consultancy Service
Pune
01.2023 - Current
  • Cultivated strong client relationships through regular communication and engagement.
  • Managed customer accounts, ensuring timely responses to inquiries and concerns.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Assisted customers with debit card dispute inquiries and resolution processes.
  • Reviewed transaction details to identify fraudulent activities and unauthorized charges.
  • Documented dispute cases thoroughly in internal tracking systems for accurate record-keeping.
  • Collaborated with financial institutions to facilitate timely investigations of disputes.
  • Processed requests from customers seeking reimbursement for unauthorized transactions involving their debit cards.

Senior Executive

Go Digit
Pune
07.2022 - 01.2023
  • Collaborated with underwriters to assess risk factors for policy approvals.
  • Educated clients on policy terms, coverage options, and claim processes.
  • Maintained accurate client records and updated information as needed.
  • Advised customers on how to reduce their risks through appropriate coverage levels.
  • Resolved disputes between customers, insurers, and other stakeholders as required.
  • Assisted clients in selecting appropriate insurance policies based on individual needs.
  • Ensured compliance with state guidelines when selling life insurance products.

Senior Executive

Concentric
Pune
10.2020 - 07.2022
  • Responded to customer inquiries via chat platform promptly and effectively.
  • Maintained accurate records of customer interactions in the support system.
  • Collaborated with team members to resolve complex customer concerns efficiently.
  • Provided product information and recommendations based on customer needs.
  • Monitored chat queues to ensure timely responses to incoming requests.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Managed customer inquiries through email and chat platforms effectively.

Senior Executive

Redbus.In
Pune
06.2015 - 10.2020
  • Managed high-volume inbound calls to address customer inquiries and concerns.
  • Provided accurate information about products and services to assist customers.
  • Resolved customer complaints by identifying issues and offering suitable solutions.
  • Trained new representatives on call center protocols and best practices.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Facilitated communication between customers and technical teams to resolve complex issues.
  • Provided feedback on new processes or procedures designed to improve service levels.
  • Answered incoming phone calls, emails and tickets escalated to the team.

Tele caller cum Operator

Crystal Info Financial Service
Pune
04.2013 - 04.2014
  • Managed outbound calls to engage potential clients and gather information.
  • Assisted in data entry and management of verification databases.
  • Communicated with clients to gather required documents and information.
  • Monitored and updated verification status in tracking systems.

Education

High School Diploma -

BT Shahani Navin Hind Junior College
Pune
02-2012

SSC - Commerce

Lady Zubeida Qurashi Engilish Medium High School
Pune
02-2010

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1

Timeline

Information Process Enabler

Tata Consultancy Service
01.2023 - Current

Senior Executive

Go Digit
07.2022 - 01.2023

Senior Executive

Concentric
10.2020 - 07.2022

Senior Executive

Redbus.In
06.2015 - 10.2020

Tele caller cum Operator

Crystal Info Financial Service
04.2013 - 04.2014

High School Diploma -

BT Shahani Navin Hind Junior College

SSC - Commerce

Lady Zubeida Qurashi Engilish Medium High School

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Varsha Pawar