Varun M S
Hyderabad
Summary
To work in a challenging environment also to build a long-term career and to be a part of the team involving myself, giving the expected result to contribute to the growth of the organization with new ideas and skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst | Learning Operations
Deloitte
06.2023 - Current
- Received and processed incoming Learning & Development (L&D) requests using the Case Management Tool (ServiceNow).
- Demonstrated hands-on experience with Cornerstone SABA, NextGen, Zoom, and DOWS to create and manage virtual and live instructor-led training for professionals. Added courses and classes to the Learning Management System (Cornerstone SBX LMS) and monitored enrollments.
- Maintained ownership of the course catalog, supporting skill and knowledge development across all Deloitte service lines, including Finance, Tax, Audit, Advisory, Consulting, and Enabling Areas.
- Managed ad hoc requests, reports, approvals, and cancellations efficiently.
- Coordinated effectively with project managers, instructors, and participants to ensure seamless training delivery.
- Resolved tickets in ServiceNow for course and class modifications, including course creation, class setup, post-submission updates, and attendance marking.
- Led end-to-end session activities as a Producer, leveraging Zoom functionalities to support virtual training.
- Managed mailboxes and responded to queries; sent communications such as pre-work and invites; handled administrative tasks including Zoom link creation and class modifications; provided technical support to training participants.
- Monitored virtual sessions as a Tech Pool Member, ensuring smooth execution and participant support.
- Served as a Service Desk team member, handling learner queries from Deloitte professionals.
- Initiated and implemented performance enhancement ideas to improve process quality metrics.
- Acted as Point of Contact (POC) for the team’s Fun Committee, fostering team engagement.
- Participated in Zoom functionality testing to support platform improvements.
- Proposed solutions to reduce SLA breaches and enhance work efficiency, particularly in attendance marking.
- Managed skill tagging portfolio to streamline learner search capabilities based on required skills.
- Acted as an Auditor for the team to audit the project deliverables and confirm they met quality standards and client expectations.
- Acted as a dedicated Producer for the Deloitte Learning Operations Townhall Meeting.
- Acted as a Point of contact to provide the original emails from the mailbox to the contractors to perform the tasks.
- Managed work assignment and delegation for the team, ensuring tasks were distributed appropriately and completed on time.
- Portfolios Handled:
- 1. Core Catalog
- 2. US Producer Tech Support
- 3. Service Desk
- 4. Skill Management
- 5. Daily session Audits
- 6. Pending Summary Audits
- 7. Core Catalog Audits
Healthcare Recruiter
Randstad Offshore Services
09.2022 - 06.2023
- Source and screen potential Healthcare candidates for contract, contract-to-hire and permanent openings with In-focus client Southwest of UK.
- Been as a Mentor for the new joiners in my team and helping them understand how to source candidates based on the requirements and how the new process runs.
- Connect with top local and national talent through social networking (LinkedIn, Facebook), referrals, and job boards.
- Establish and maintain relationships with Candidates/Clients.
- Interview prospective candidates and educate candidates on the market, interview processes, skills desired by clients, etc.
- Present candidates, extend offers, negotiate compensation, facilitate the placement of candidates and solicit referrals of other top talent in the area.
- Responsible for increasing the number of qualified applicants in the company database.
- Submit qualified candidates to open job requirements.
- Responsible for processing and contacting qualified candidates who respond to Randstad Technologies via phone, email or web.
- Maintain relationships with working Candidates, including tracking personal starts, extensions, and upcoming finishes.
- Meet or exceed weekly sales goal expectations. Responsible for hitting daily and weekly production numbers.
- Prepared SLA reports.
- Clearances of duplicity from the database.
- Posting Job ads on various channels (LinkedIn, Facebook, Broadbean).
- Created various clients of the UK on the tool (Randstad’s UFO).
- Sending regular candidate & client mailers.
- Submitting timesheets of individual candidates to the manager for the approval to get paid.
- Chases candidates/clients for timesheets submissions.
- Submission of candidate on Netive.
- Building assignments on Netive.
- Creating new candidate profiles.
- Adding shifts to Sirenum.
- Creating Job assignments on UFO.
- Sending requests to the Onboarding team for the approvals of the candidates to check-In
ML Data Associate-1
Amazon Development center Pvt Ltd
07.2020 - 09.2022
- Worked as Machine language/AI-Annotation Analyst- DATA ASSOCIATE for ALEXA DATA SERVICES at AMAZON-July 6th, 2020 – September 7th, 2022, A machine learning data analyst process in which assistance and analysis is provided to the AI by detailed transcription which enhances the simplification and general corrections needed to direct the system to the fullest potential.
- I worked for a Priority based project SPEAKER ID & DVR TESTING and was a mentor for this project.
- Been as a Mentor for the new joiners and helped them understand the work and cleared their queries.
Education
MBA - undefined
Bhavan’s Vivekananda College
01.2019
B.COM Professionals - undefined
IIMC Khairtabad
01.2017
Skills
- Learning Management Systems (LMS)
- ServiceNow
- Zoom & Virtual Collaboration Tools
- Data Management & Reporting
- Skill Tagging & Catalog Management
- Process Management
- Session Coordination
- Mailbox & Query Management
- Stakeholder Coordination
- Customer Service
- Team Collaboration
- Performance Enhancement
- Troubleshooting
- Process Improvement
- Testing & Quality Assurance
- Time Management
- Attention to Detail
- CV Stripping
- Mailbox Management
- DOWS
- SBX Cornerstone
Certification
- HR Foundations: Core Human Resources.
- Project Management Foundations: Communication.
- Strategic Human Resources.
- HR Roles in the Modern Workplace.
- Six Sigma: Green Belt
- Project Management Foundations: Communication
- Excel: Power Query for beginners
- Generative AI in Learning & Development (L&D)
Timeline
Analyst | Learning Operations
Deloitte
06.2023 - Current
Healthcare Recruiter
Randstad Offshore Services
09.2022 - 06.2023
ML Data Associate-1
Amazon Development center Pvt Ltd
07.2020 - 09.2022
MBA - undefined
Bhavan’s Vivekananda College
B.COM Professionals - undefined
IIMC Khairtabad