Varun Nair
Banking Professional
Chengannur
Summary
Experienced professional seeking a challenging role in a rapidly growing organization. Committed to pursuing diverse goals and job objectives within a contemporary and dynamic business environment.
Overview
5
5
years of professional experience
Work History
Branch Relationship Officer
Axis Bank
07.2024 - Current
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Maintained strong relationships with clients by offering personalized financial advice and support.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Managed customer accounts, ensuring accuracy and up-to-date information for seamless transactions.
Cash officer
Axis Bank
11.2023 - 06.2024
- Managing the team of tellers engaged in cash and non-cash transactions
- Performing clearing/cash cheque processing from the branch
- Maintaining cash liquidity at branch all the time
- Reconciliation of internal and external accounts
- Ensuring AML, STR, KYC are adhered as per compliance
- Ensuring all the customer requests are processed on time
- Resolving the customer complaints at branch level
- Handling both Citi and Axis bank customers.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Oversaw liquidity and cash management operations.
Teller
Citibank
01.2022 - 10.2023
- Monitoring general banking functions entailing Term Deposits
- Daily tracking of teller operations, reporting of Cash Count
- Handling of cash and issuance of demand drafts
- Handling of customer's queries & responding according to their requirements
- Managing AML and KYC - Transaction Screening and Monitoring Transactions
- Handling transaction of foreign currencies and foreign cheques.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Branch Relationship Officer
Axis Bank
09.2019 - 12.2021
- Managing the funds of the customers by advising them to invest in financial products
- Managing the records in system as well as in files of daily financial transactions
- Building better customer engagement through solving their queries
- Cash handling and cash management of the branch
- Cheque handling and timely presenting them
- Processing of outward remittance.
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
Education
Post Graduate Diploma in Banking Services -
Manipal Academy of Higher Education
Bengaluru, India 04.2001 -
Master of Commerce - Commerce
IGNOU
08.2017
Bachelor of Commerce - Commerce
Lucknow Christian College
Lucknow, India05.2013
Mutual Fund Operations -
NISM
Depository Operations - undefined
NISM
Skills
Managing Team
Problem Solving
Decision Making
C
SQL
Financial record keeping
Data Entry Efficiency
Cash handling expertise
Transaction Processing Speed
Fraud detection techniques
Timeline
Branch Relationship Officer
Axis Bank
07.2024 - Current
Cash officer
Axis Bank
11.2023 - 06.2024
Teller
Citibank
01.2022 - 10.2023
Branch Relationship Officer
Axis Bank
09.2019 - 12.2021
Post Graduate Diploma in Banking Services -
Manipal Academy of Higher Education
04.2001 -
Master of Commerce - Commerce
IGNOU
Bachelor of Commerce - Commerce
Lucknow Christian College
Mutual Fund Operations -
NISM
Depository Operations - undefined
NISM