Summary
Overview
Work History
Education
Skills
Timeline
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Varun Nair

Banking Professional
Chengannur

Summary

Experienced professional seeking a challenging role in a rapidly growing organization. Committed to pursuing diverse goals and job objectives within a contemporary and dynamic business environment.

Overview

5
5
years of professional experience

Work History

Branch Relationship Officer

Axis Bank
07.2024 - Current
  • Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
  • Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
  • Maintained strong relationships with clients by offering personalized financial advice and support.
  • Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
  • Managed customer accounts, ensuring accuracy and up-to-date information for seamless transactions.

Cash officer

Axis Bank
11.2023 - 06.2024
  • Managing the team of tellers engaged in cash and non-cash transactions
  • Performing clearing/cash cheque processing from the branch
  • Maintaining cash liquidity at branch all the time
  • Reconciliation of internal and external accounts
  • Ensuring AML, STR, KYC are adhered as per compliance
  • Ensuring all the customer requests are processed on time
  • Resolving the customer complaints at branch level
  • Handling both Citi and Axis bank customers.
  • Increased team productivity by training new employees on proper cash handling procedures and best practices.
  • Oversaw liquidity and cash management operations.

Teller

Citibank
01.2022 - 10.2023
  • Monitoring general banking functions entailing Term Deposits
  • Daily tracking of teller operations, reporting of Cash Count
  • Handling of cash and issuance of demand drafts
  • Handling of customer's queries & responding according to their requirements
  • Managing AML and KYC - Transaction Screening and Monitoring Transactions
  • Handling transaction of foreign currencies and foreign cheques.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Branch Relationship Officer

Axis Bank
09.2019 - 12.2021
  • Managing the funds of the customers by advising them to invest in financial products
  • Managing the records in system as well as in files of daily financial transactions
  • Building better customer engagement through solving their queries
  • Cash handling and cash management of the branch
  • Cheque handling and timely presenting them
  • Processing of outward remittance.
  • Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
  • Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.

Education

Post Graduate Diploma in Banking Services -

Manipal Academy of Higher Education
Bengaluru, India
04.2001 -

Master of Commerce - Commerce

IGNOU
08.2017

Bachelor of Commerce - Commerce

Lucknow Christian College
Lucknow, India
05.2013

Mutual Fund Operations -

NISM

Depository Operations - undefined

NISM

Skills

Managing Team

Timeline

Branch Relationship Officer

Axis Bank
07.2024 - Current

Cash officer

Axis Bank
11.2023 - 06.2024

Teller

Citibank
01.2022 - 10.2023

Branch Relationship Officer

Axis Bank
09.2019 - 12.2021

Post Graduate Diploma in Banking Services -

Manipal Academy of Higher Education
04.2001 -

Master of Commerce - Commerce

IGNOU

Bachelor of Commerce - Commerce

Lucknow Christian College

Mutual Fund Operations -

NISM

Depository Operations - undefined

NISM

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Varun NairBanking Professional