VARUN NEGI
New Delhi
Summary
Accomplished Leader & Coach with over 18 years of progressive leadership experience in large-format retail, jewellery, fashion, and QSR environments across India and international markets. Demonstrated success in managing multi-store operations, driving regional sales growth, optimizing P&L performance, and building high-performing teams. Strong expertise in regional strategy execution, franchise management, customer experience enhancement, and operational excellence. Known for hands-on leadership, data-driven decision-making, and consistent delivery of business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ZONAL MANAGER
SENCO GOLD LTD.
New Delhi
08.2024 - 12.2025
- Lead end-to-end operations for multiple jewellery retail outlets across the zone, ensuring achievement of sales, margin, and profitability targets.
- Formulate and execute zonal business strategies aligned with organizational goals.
- Drive customer experience excellence through staff capability building, SOP adherence, and service audits.
- Oversee manpower planning, recruitment, performance management, and succession planning.
- Manage budgeting, sales forecasting, and cost controls to improve operational efficiency.
- Coordinate with franchise partners to maintain brand consistency and governance.
- Monitor market trends, competition, and local opportunities to maximize regional performance.
BUSINESS MANAGER
LIFESTYLE INTERNATIONAL PVT. LTD.
New Delhi
06.2019 - 07.2024
- Managed one of the region’s top-performing large-format retail stores with high annual turnover.
- Achieved aggressive sales targets through strategic planning, promotions, and team engagement.
- Improved category productivity using data-driven merchandising and inventory optimization.
- Led cross-functional teams across sales, VM, supply chain, and operations.
- Introduced customer loyalty and personalized service initiatives, improving repeat business.
- Ensured compliance with corporate standards, audits, and loss prevention norms.
STORE MANAGER
ICONIC FASHION RETAILING PVT. LTD.
New Delhi
05.2018 - 05.2019
- Drove store profitability through effective sales planning and team motivation.
- Ensured high visual merchandising standards aligned with brand guidelines.
- Controlled inventory, reduced shrinkage, and improved stock accuracy.
- Delivered consistent customer service excellence.
STORE MANAGER
H&M
New Delhi
01.2016 - 03.2018
- Managed departmental operations within a globally benchmarked retail environment.
- Improved productivity through workforce planning and performance coaching.
- Ensured strict adherence to H&M’s global VM and customer service standards.
- Supported store leadership in achieving sales and operational KPIs.
DEPARTMENT MANAGER
SHOPPERS STOP LTD.
New Delhi
10.2010 - 12.2015
- Supervised daily operations across multiple departments.
- Delivered consistent year-on-year sales and profitability growth.
- Trained and developed frontline staff and supervisors.
- Strengthened customer satisfaction and brand loyalty.
FIRST ASSISTANT MANAGER
MCDONALD’S INDIA PVT. LTD.
New Delhi
06.2006 - 09.2010
- Managed shift operations, quality assurance, and food safety standards.
- Led large frontline teams and ensured service excellence.
- Implemented systems for productivity, cost control, and customer satisfaction.
Education
PG Diploma - Retail Management
Symbiosis Centre for Distance Learning
01.2015
Bachelor of Science - Hotel Management & Administration
Institute of Hotel Management
Mumbai01.2006
Skills
- Regional & Zonal Sales Strategy
- Multi-Store Operations & Expansion
- P&L Ownership & Cost Optimization
- Sales Forecasting & Budgeting
- Team Leadership & Talent Development
- Customer Experience & CRM
- Franchise & Stakeholder Management
- Visual Merchandising & Brand Standards
- Inventory, Shrinkage & Compliance
- Market & Competitive Analysis
- Business strategy
- Sales forecasting
- Operational efficiency
- Budget management
- Customer experience
- Retail operations
- Team leadership
- Performance management
- Inventory optimization
- Compliance adherence
- Problem solving
- Effective communication
- Data analysis
- Training development
- Market analysis
- Human resources management
- Operations management
- Sales management
- Staff training and development
- Sales operations
- Sales team leadership
- Logistics management
- Profit and loss management
- Marketing strategy
- Sales targets
- Cost control
- Business analysis
Certification
- Diploma in Systems Management – McDonald’s
- Diploma in Advanced Shift Management – McDonald’s
- Diploma in Basic Shift Management – McDonald’s
- 100+ LinkedIn Learning & SkillSoft Certifications in Leadership, Sales Strategy & Customer Experience
Personal Information
- Date of Birth: 05/06/84
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English, Advanced (C1)
- Hindi, Native
Timeline
ZONAL MANAGER
SENCO GOLD LTD.
08.2024 - 12.2025
BUSINESS MANAGER
LIFESTYLE INTERNATIONAL PVT. LTD.
06.2019 - 07.2024
STORE MANAGER
ICONIC FASHION RETAILING PVT. LTD.
05.2018 - 05.2019
STORE MANAGER
H&M
01.2016 - 03.2018
DEPARTMENT MANAGER
SHOPPERS STOP LTD.
10.2010 - 12.2015
FIRST ASSISTANT MANAGER
MCDONALD’S INDIA PVT. LTD.
06.2006 - 09.2010
PG Diploma - Retail Management
Symbiosis Centre for Distance Learning
Bachelor of Science - Hotel Management & Administration
Institute of Hotel Management