Varun Sharma
Jaipur
Summary
Senior Operations Executive with a proven track record in enhancing guest experiences and optimizing travel itineraries. Achieved over 80% customer satisfaction through effective vendor negotiations and operational management. Specialized in strategic planning, process optimization, and team leadership, driving service quality and organizational growth. Known for high productivity and efficient task completion, with a focus on results-driven operational success.
Overview
3
3
years of professional experience
Work History
Senior Operations Executive
Thrillophilia Travel Solutions
Jaipur
10.2023 - Current
- Reviewed over 1,300 itineraries across destinations including Dubai, Singapore, Malaysia, Kenya, and more, ensuring accuracy, guest-friendliness, and profitability.
- Analyzed cost fluctuations and optimized package structures to protect profit margins.
- Managed operations for 25 new international destinations and over 300 PNRs, maintaining 80%+ customer satisfaction and driving repeat business.
- Developed and implemented guest experience strategies, boosting service quality.
- Negotiated with vendors to improve profit margins while upholding high service standards.
Customer Support Intern
EaseMyTrip
Delhi
01.2023 - 07.2023
- Served as final escalation point for 20–25 daily customer issues; handled 60–70 daily calls during GoFirst airline shutdown, ensuring fast resolution and customer satisfaction.
- Coordinated across departments to manage critical travel disruptions under pressure.
Event Operations Intern
Atlas Events
Jammu
06.2022 - 07.2022
- Supported event operations with the J&K Tourism Board to promote lesser-known destinations.
- Assisted in organizing concerts and cultural events featuring regional artists.
Education
MBA - Tourism and Travel Management
Central University of Jammu
Jammu08.2023
BBA - Business Administration and Management
Cluster University of Jammu
Jammu11.2020
Skills
- Team management and leadership
- Customer service excellence
- Vendor negotiation and relations
- Itinerary planning and organization
- Conflict resolution strategies
- Escalation management techniques
- Time management skills
- Guest experience enhancement
- Operational management expertise
Hobbies and Interests
- Traveling
- Cooking
- Meeting New People
- Learning New Skills
Languages
- English (Fluent)
- Hindi (Fluent)
- Dogri (Native)
- Punjabi (Fluent)
Timeline
Senior Operations Executive
Thrillophilia Travel Solutions
10.2023 - Current
Customer Support Intern
EaseMyTrip
01.2023 - 07.2023
Event Operations Intern
Atlas Events
06.2022 - 07.2022
MBA - Tourism and Travel Management
Central University of Jammu
BBA - Business Administration and Management
Cluster University of Jammu
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