Varun Singh
Customer Success Associate
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Success Associate
Margo Networks Pvt. Ltd (SugarBox)
Delhi
11.2022 - Current
- Responsible for the deployment of the product in the hyper-local edge computing space in over 200 sites across 3 states.
- Responsible for the onboarding, product training, branding and acquisition activities to drive DAU, MAU and consumption.
- Conducted user surveys to develop user persona, and user requirements in conjunction with the product.
- Developed, define and executed joint marketing and GTM programs in collaboration with marketing team.
- Media activities were conducted across different states to create stronger brand reputation and product awareness.
Acquisition Manager
Adonmo Private Limited
Gurgaon
02.2023 - 06.2023
- Responsible for managing the Acquisition pipeline of around 300+ residential societies, including tracking leads, following up with key decision-makers, and closing deals.
- Responsible for building and maintaining relationships with key decision-makers in RWA societies (MC Members)
- Responsible for developing acquisition strategies that align with the overall goals of the organization. This included conducting research, analyzing data, and identifying potential opportunities to reach out to new clients.
- Responsible for collaborate with other teams within the organization, such as the installation team, to ensure that all acquisition strategies are aligned with the overall goals of the organization.
- Responsible for scheduling and attending meetings with potential clients. This included presenting the benefits of installing screens and addressing any concerns or objections.
Account Manager
NoBroker Technologies Solutions Private Limited
Noida
02.2021 - 07.2022
- Led software encryption and deployment of the product in 50+ RWA residential sites across Delhi Vertical.
- Led onboarding, product training, branding and acquisition activities to drive DAU, MAU and adaption.
- Created long term relationship with clients to increase the work flow dependency of 10,000 units and took ownership of premium segment of clients of 3,000 units.
- Increased stabilization of accounts by 75%, following the business metrics and intelligence
- Educated every on-boarded client about new plans and feature for up-selling.
- Led ownership for post-sales support, escalation management, data protection, adaption of product, utilization and feedback from the clients in every quarter.
Customer Experience Executive (CEE)
BbDaily by Bigbasket
Delhi
01.2019 - 11.2020
- Took responsibility for ensuring stock availability for delivery staff and maintaining all compliances respect process in delivery hub.
- Took ownership for all orders are delivered within given timelines and manage stock segregation and distribution to delivery staff.
- Responsible for timely checking availability delivery staff and monitor vehicle movement from warehouse to respective drop locations.
- Managed absenteeism within the planned limits and to reduce & maintain attrition.
- Responsible training and ensuring process knowledge among delivery staff to maintain hub hygiene.
Education
Bachelor of Arts - Computer Application
Dyal Singh College
Delhi, India 08.2016 - 08.2019
Skills
Operation Management
Timeline
Acquisition Manager
Adonmo Private Limited
02.2023 - 06.2023
Customer Success Associate
Margo Networks Pvt. Ltd (SugarBox)
11.2022 - Current
Account Manager
NoBroker Technologies Solutions Private Limited
02.2021 - 07.2022
Customer Experience Executive (CEE)
BbDaily by Bigbasket
01.2019 - 11.2020
Bachelor of Arts - Computer Application
Dyal Singh College
08.2016 - 08.2019
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