Summary
Overview
Work History
Education
Skills
Languages
Interests
Hobbies
Timeline
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Varun Yadav

Varun Yadav

Senior executive CS

Summary

Accomplished Senior Executive with a proven track record at IEnergizer in enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Cross-functional Team Coordination, I've significantly improved business processes and client loyalty. Skilled in Performance Improvement and fostering teamwork, my strategies have consistently driven revenue growth and operational excellence.

Overview

4
4
years of professional experience

Work History

Senior Executive CS

IEnergizer
11.2023 - Current
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Streamlined operations to maximize business efficiency and profits.
  • Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.

Operations CSR III

Telus International
01.2023 - 08.2023
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Customer Care Executive

Freeup Technologies
02.2022 - 08.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with customers to identify needs and expectations.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Customer Success Executive

Astrotalk
01.2021 - 01.2023
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established long-term client relationships through consistent delivery of high-quality services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Education

BBA - Business Management

New Delhi Institute of Management
New Delhi
04.2001 -

Senior Secondary - Commerce

St. Columbus School
Faridabad, India
04.2001 -

High School -

St. Columbus School
Faridabad, India
04.2001 -

Skills

Performance Improvement

Mail handling

Operations Management

Operational management

Cross-functional Team Coordination

Business Development

Revenue Generation

Multitasking Abilities

Teamwork and Collaboration

Problem-solving aptitude

Negotiation

Lead Generation

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Awadhi
Bilingual or Proficient (C2)

Interests

Driving Cars

Riding Bikes

Swimming

Gym

Keep learning new things

Hobbies

I engage in a diverse range of activities. Swimming allows me to feel weightless in the water, while dancing provides an expressive outlet. I enjoy bike riding for the scenic experience, and car driving offers both practicality and excitement. Additionally, I'm always eager to acquire new skills.

Timeline

Senior Executive CS

IEnergizer
11.2023 - Current

Operations CSR III

Telus International
01.2023 - 08.2023

Customer Care Executive

Freeup Technologies
02.2022 - 08.2022

Customer Success Executive

Astrotalk
01.2021 - 01.2023

BBA - Business Management

New Delhi Institute of Management
04.2001 -

Senior Secondary - Commerce

St. Columbus School
04.2001 -

High School -

St. Columbus School
04.2001 -
Varun YadavSenior executive CS