Summary
Overview
Work History
Education
Skills
Languages
Interests
Hobbies
Timeline
Generic
Varun Yadav

Varun Yadav

Senior executive CS

Summary

Accomplished Senior Executive with a proven track record at IEnergizer in enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Cross-functional Team Coordination, I've significantly improved business processes and client loyalty. Skilled in Performance Improvement and fostering teamwork, my strategies have consistently driven revenue growth and operational excellence.

Overview

4
4
years of professional experience

Work History

Senior Executive CS

IEnergizer
11.2023 - Current
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Streamlined operations to maximize business efficiency and profits.
  • Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.

Operations CSR III

Telus International
01.2023 - 08.2023
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Customer Care Executive

Freeup Technologies
02.2022 - 08.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with customers to identify needs and expectations.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Customer Success Executive

Astrotalk
01.2021 - 01.2023
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established long-term client relationships through consistent delivery of high-quality services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Education

BBA - Business Management

New Delhi Institute of Management
New Delhi
04.2001 -

Senior Secondary - Commerce

St. Columbus School
Faridabad, India
04.2001 -

High School -

St. Columbus School
Faridabad, India
04.2001 -

Skills

Performance Improvement

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Awadhi
Bilingual or Proficient (C2)

Interests

Driving Cars

Riding Bikes

Swimming

Gym

Keep learning new things

Hobbies

I engage in a diverse range of activities. Swimming allows me to feel weightless in the water, while dancing provides an expressive outlet. I enjoy bike riding for the scenic experience, and car driving offers both practicality and excitement. Additionally, I'm always eager to acquire new skills.

Timeline

Senior Executive CS

IEnergizer
11.2023 - Current

Operations CSR III

Telus International
01.2023 - 08.2023

Customer Care Executive

Freeup Technologies
02.2022 - 08.2022

Customer Success Executive

Astrotalk
01.2021 - 01.2023

BBA - Business Management

New Delhi Institute of Management
04.2001 -

Senior Secondary - Commerce

St. Columbus School
04.2001 -

High School -

St. Columbus School
04.2001 -

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Varun YadavSenior executive CS