Varun Yadav
Senior executive CS
Summary
Accomplished Senior Executive with a proven track record at IEnergizer in enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Cross-functional Team Coordination, I've significantly improved business processes and client loyalty. Skilled in Performance Improvement and fostering teamwork, my strategies have consistently driven revenue growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Senior Executive CS
IEnergizer
11.2023 - Current
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
Operations CSR III
Telus International
01.2023 - 08.2023
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Care Executive
Freeup Technologies
02.2022 - 08.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Customer Success Executive
Astrotalk
01.2021 - 01.2023
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
BBA - Business Management
New Delhi Institute of Management
New Delhi 04.2001 -
Senior Secondary - Commerce
St. Columbus School
Faridabad, India 04.2001 -
High School -
St. Columbus School
Faridabad, India 04.2001 -
Skills
Performance Improvement
Mail handling
Operations Management
Operational management
Cross-functional Team Coordination
Business Development
Revenue Generation
Multitasking Abilities
Teamwork and Collaboration
Problem-solving aptitude
Negotiation
Lead Generation
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Awadhi
Bilingual or Proficient (C2)
Interests
Driving Cars
Riding Bikes
Swimming
Gym
Keep learning new things
Hobbies
I engage in a diverse range of activities. Swimming allows me to feel weightless in the water, while dancing provides an expressive outlet. I enjoy bike riding for the scenic experience, and car driving offers both practicality and excitement. Additionally, I'm always eager to acquire new skills.
Timeline
Senior Executive CS
IEnergizer
11.2023 - Current
Operations CSR III
Telus International
01.2023 - 08.2023
Customer Care Executive
Freeup Technologies
02.2022 - 08.2022
Customer Success Executive
Astrotalk
01.2021 - 01.2023
BBA - Business Management
New Delhi Institute of Management
04.2001 -
Senior Secondary - Commerce
St. Columbus School
04.2001 -
High School -
St. Columbus School
04.2001 -