Vasudha Devi Pantham

TASAT – Dispute Management for JPMC

TASAT is a workflow tool used by end users, Fraud Recovery and Dispute agents while servicing Commercial Card clients. TASAT deals with 4 types of case types: Dispute, Fraud, Inbound and Outbound. Every interaction with client is tracked in the case, which can be escalated, reassigned, routed to WB etc. The case life cycle of all the case types are very simpler with most of the actions were being used as local actions and the Fraud and Dispute cases having one parent for account policy, where only one parent will be opened at any given point of time and each disputed transaction being attached as child to it. TASAT provides the agents with granular level info of what actions been taken on a case level and also at account level (actions taken at all case type levels).

Responsibilities:

• Involved in gathering and grooming the business requirements of the project.
• Shared the knowledge and experience with the Business Analysts in resolution of conflicting requirements of application by participating in repeated walkthroughs.
• Created and modified the User Interface Rules (Harness, Section Rules), Activities, Data transforms, Decision rules etc., as required.
• Worked with Clipboard, Tracer, SMA for troubleshooting the issues.
• Warranty change request management, defects deliverable management.
• Assisting in solving the issues regarding 8.4 Pega upgrade.

TASAT – Dispute Management for JPMC

Health Vault

Health Vault project is to enable patients to easily access their doctors, with all the information required for the doctors in any kind of situation. Patients are given a smart card which is loaded with entire personal and health history. This is smart card will engage hospitals and patients to quickly schedule their appointments and plan treatment based on patient history.

Responsibilities:

• Performing low to medium complexity source code development.
• Investigating, diagnosing and correcting system issues.
• Testing software in controlled, real situations before it goes live.
• Analysing user requirements.
• Writing up operational documentation in partnership with technical authors.

Delta Dental

"Delta Dental is America's leading provider of dental benefits. With the Prospect to Enrollee program Delta Dental wants to automate the hitherto used manual end-to-end dental benefits processes. This involves automating the Renewal, Benefits and Group programs. "

Responsibilities:

• Preparing designs based on the requirement provided.
• Developing the complete life cycle of case types.
• Developing the Process flows and user interfaces.
• Developing generic functionalities in the applications.
• Developing reports on renewal and new registrations
• Dealing with production issues and resolving them.