Hi, I’m
Vasundhara Pandey
Quality Analyst
Chandigarh
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
4
years of professional experience
Work History
TeleperformanceMohali
Quality Analyst
02.2022 - 01.2023
Job overview
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
TeleperformanceMohali
Senior Process Associate
10.2021 - 02.2022
Job overview
- Spoke to customers in native language to increase loyalty and Explained technical information in clear terms to
non-technical individuals to promote better
understanding. - Followed up with customers to verify optimal
customer satisfaction following support
engagement and problem resolution. - Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
Teleperformance Mohali
Process Associate
02.2021 - 10.2021
Job overview
- Processed over 100+ support requests weekly for
technical assistance on wide range of issues related
to iOS, iPad OS and watch Os. - Responded to support requests from end users
and patiently walked individuals through basic
troubleshooting tasks. - Assisted customers in identifying issues and
explained solutions to restore service and
functionality..
Kinerk Direct Marketing SolutionsMohali
Customer Service Associate
10.2018 - 11.2019
Job overview
- Improved customer satisfaction ratings by
addressing issues and fostering timely resolution. - Managed customer relations and customer
service through daily communication and
interaction. - Conferred with customers about concerns with
products or services to resolve problems and drive sales. - Evaluated customer information to explore issues,
develop potential solutions and maintain
high-quality service. - Utilized basic sales strategy to engage customers
and present solutions to suit individual needs.
Education
Mount Carmel School Chandigarh
High School Diploma
04.2001
Skills
Correction action planning
Training implementation
Quality Improvement
Operations monitoring
Technical troubleshooting
Timeline
Quality Analyst
Teleperformance
02.2022 - 01.2023
Senior Process Associate
Teleperformance
10.2021 - 02.2022
Process Associate
Teleperformance
02.2021 - 10.2021
Customer Service Associate
Kinerk Direct Marketing Solutions
10.2018 - 11.2019
Mount Carmel School
High School Diploma
04.2001