Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Vasundhara Pandey

Quality Analyst
Chandigarh

Summary

Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.

Overview

4
years of professional experience

Work History

Teleperformance
Mohali

Quality Analyst
02.2022 - 01.2023

Job overview

  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Monitored KPIs to proactively address bottlenecks and quality issues.

Teleperformance
Mohali

Senior Process Associate
10.2021 - 02.2022

Job overview

  • Spoke to customers in native language to increase loyalty and Explained technical information in clear terms to
    non-technical individuals to promote better
    understanding.
  • Followed up with customers to verify optimal
    customer satisfaction following support
    engagement and problem resolution.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.

Teleperformance
Mohali

Process Associate
02.2021 - 10.2021

Job overview

  • Processed over 100+ support requests weekly for
    technical assistance on wide range of issues related
    to iOS, iPad OS and watch Os.
  • Responded to support requests from end users
    and patiently walked individuals through basic
    troubleshooting tasks.
  • Assisted customers in identifying issues and
    explained solutions to restore service and
    functionality..

Kinerk Direct Marketing Solutions
Mohali

Customer Service Associate
10.2018 - 11.2019

Job overview


  • Improved customer satisfaction ratings by
    addressing issues and fostering timely resolution.
  • Managed customer relations and customer
    service through daily communication and
    interaction.
  • Conferred with customers about concerns with
    products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues,
    develop potential solutions and maintain
    high-quality service.
  • Utilized basic sales strategy to engage customers
    and present solutions to suit individual needs.

Education

Mount Carmel School
Chandigarh

High School Diploma
04.2001

Skills

    Correction action planning

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Timeline

Quality Analyst

Teleperformance
02.2022 - 01.2023

Senior Process Associate

Teleperformance
10.2021 - 02.2022

Process Associate

Teleperformance
02.2021 - 10.2021

Customer Service Associate

Kinerk Direct Marketing Solutions
10.2018 - 11.2019

Mount Carmel School

High School Diploma
04.2001

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Vasundhara PandeyQuality Analyst