Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Timeline
Generic

Ved Joshi

Pune

Summary

Resourceful facility manager leveraging several years of experience and exceptional financial acumen to guarantee repeat success in cost-reduction objectives for organizations. Efficient scheduler and project manager bringing track record of consistent, on-time completion of major jobs. Past experience is fast paced hospitality industry is an additional advantage.

Overview

Work History

Facility Manager

Grihum Housing Finance Ltd
Pune
- Current
  • Oversee daily facility operations, including maintenance, repairs, and security with PAN India manpower management
  • Ensure the building is well-maintained, clean, and safe for all occupants
  • Manage electrical, plumbing, and other essential systems
  • Coordinate and manage relationships with external vendors and service providers
  • Develop and manage the facility budget, including forecasting and monitoring expenses
  • Ensure compliance with all health, safety, and environmental regulations
  • Plan and manage office space allocation and layout to optimize efficiency and comfort
  • Develop and implement emergency response plans and procedures
  • Lead and supervise the facility management team, providing guidance and support.

Communities

Amazon India Development Centre Pvt Ltd
Pune
  • Part of team which overlooks the North America, Europe and India website
  • Also, part of the mailing community which deals with customer with mail communication in regards to the policy and integrity.

Operations

Liberty Exim & Trade India Pvt Ltd
Pune
  • Assisted in overlooking the operations for logistics in import and export for family-owned business due to lockdown

Duty Manager

IHCL SeleQtions- Taj, Blue Diamond
Pune
  • Had an experience of working with the first 5-star hotel in the city also known as the landmark of the city having a 50-year plus history
  • Played an important role in maintaining exceptional Guest Satisfaction service and delivering 'Tajness'
  • Assisted FOM in all Guest/Associate development programs
  • Tried to enhance revenue through the upsell of rooms and transportation
  • Closely worked with the reservation and in-room team during the pandemic for revenue enhancement
  • Since March had been stationed at the hotel since the first day of lockdown till August in serving and proving during the difficult times.

Asst Front Desk Manager

Jaisalmer Marriott Hotel Resort and Spa
Jaisalmer
  • Serving as a second in command of the department
  • Acted as a liaison between sales and front desk staff in order to ensure that all group events were executed perfectly
  • Participated in the training, hiring, and documenting of all departmental staff
  • Created positive experiences by engaging and welcoming guests all through the lobby
  • Planned and moderated monthly department meeting and received positive feedback from team and management
  • Followed up with all guest comment cards via email or telephone and provided any necessary service recovery
  • Continuously coached and counseled associates by role-playing likely guest interactions and providing constructive criticism to better meet the expectations of the guest
  • Attended and participated in meetings coordinated within the hotel as well as meetings which focused on tourism and safety
  • Ensured that all Front Office employees were trained in the latest customer service techniques and tools
  • Monitored scheduling and training programs of Lobby Assistant, Concierge, and Bell/Door Staff
  • Assisted FOM by working closely for delivering resort experience to the guests
  • Created development plans for associates to assist them in professional growth with the company
  • Always maintained and kept a record physically and system-generated for the cash floats used at the front desk.

Front Office Executive

Jaisalmer Marriott Hotel Resort and Spa
Jaisalmer
  • Maintained a seasonal property with delivering high-end resort experience to leisure travelers
  • Served as a duty manager in a complete manner
  • Managed associates with assisting in running a season property
  • Reviewed staffing levels to ensure the guest service, operational needs, and financial objectives are met
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Participated as needed in the investigation of employee and guest accidents
  • Ensured property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Front Office Executive

Courtyard by Marriott
Pune
  • Maintained a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
  • Communicated any variations to the established norms to the appropriate department in a timely manner
  • Emphasized guest satisfaction during all departmental meetings and focused on continuous improvement
  • Provided immediate assistance to guests as requested
  • Served as a leader in displaying outstanding hospitality skills
  • Responded and handled guest problems and complaints
  • Interacted with customers on a regular basis throughout the property to obtain feedback on the quality of product, service levels, and overall satisfaction
  • Participated in the development and implementation of corrective action plans to improve guest satisfaction
  • Recorded guest issues in the guest response tracking system
  • Celebrated successes and publicly recognized the contributions of team members
  • Ensured employees are cross-trained to support successful daily operations.

Guest Service Associate

Courtyard by Marriott
Pune
  • Greeted and registered guests and issued room keys
  • Performed concierge services for a 4-star, 153-room hotel
  • Kept records of room availability and guests' accounts, using computers
  • Processed guest payments for room charges, food and beverage charges, and phone charges
  • Recorded guest comments or complaints, referring customers to managers as necessary
  • Managed a 153-room full service
  • Assisted guests with any special requests during their visits
  • Improved customer service ratings.

Education

Bachelor of Science - Hospitality Studies and Catering System

Surya Duta, College of Hotel and Tourism Management
Pune, Maharashtra
01.2018

Advance Diploma - Hotel and Tourism Management

Institute Of Hotel and Tourism Management
Pune, Maharashtra
01.2012

10th SSC -

Bharti Vidya Peeth
Pune, Maharashtra
01.2010

Skills

  • Facility Maintenance and Operations
  • Vendor Management
  • Budget Management
  • Safety and Compliance
  • Space Management
  • Emergency Preparedness
  • Team Leadership
  • Hospitality
  • Customer Service
  • Operational Expertise
  • Event Coordination
  • Cost-saving Initiatives
  • Electrical Systems
  • Plumbing Systems
  • Relationship Management
  • Contract Negotiation
  • Forecasting
  • Monitoring Expenses
  • Health and Safety Regulations
  • Office Space Allocation
  • Office Moves and Renovations
  • Emergency Response Planning
  • Safety Inspections
  • Staff Training
  • Manpower Management
  • Customer Communication
  • Logistics Operations
  • Front Desk Management
  • Guest Satisfaction
  • Revenue Enhancement
  • Sales and Marketing
  • Training and Development
  • Customer Service Techniques
  • Cash Handling
  • Problem Solving
  • Record Keeping
  • Computer Skills (Microsoft Office)
  • Communication Skills (Verbal and Written)
  • Multilingual Skills (Hindi, English, Marathi)

Accomplishments

  • Certificate of Award for 'ASSOCIATE OF THE MONTH' for four times, 2012, 2014 and 2015 and 2016.
  • Certificate of Award for 'ASSOCIATE OF THE YEAR' for 2015.
  • Certificate of Award for 'SUPERSTAR OF THE MONTH' for 2018.

Languages

  • Hindi
  • English
  • Marathi

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Facility Manager

Grihum Housing Finance Ltd
- Current

Communities

Amazon India Development Centre Pvt Ltd

Operations

Liberty Exim & Trade India Pvt Ltd

Duty Manager

IHCL SeleQtions- Taj, Blue Diamond

Asst Front Desk Manager

Jaisalmer Marriott Hotel Resort and Spa

Front Office Executive

Jaisalmer Marriott Hotel Resort and Spa

Front Office Executive

Courtyard by Marriott

Guest Service Associate

Courtyard by Marriott

Bachelor of Science - Hospitality Studies and Catering System

Surya Duta, College of Hotel and Tourism Management

Advance Diploma - Hotel and Tourism Management

Institute Of Hotel and Tourism Management

10th SSC -

Bharti Vidya Peeth

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Ved Joshi